I've supported front desk staff, hotel managers, and property owners using HotelKey's cloud-based PMS, resolving reservations, check-in, housekeeping, billing, payment, login, and software issues by phone and email.
I bring 3.5+ years of combined call center and technical support experience, along with multilingual language instruction through LinguaMax Tetovo and the ÖSD Examination Center Tetovo. I adapt explanations for German- and English-speaking clients, log tickets and feature requests, and communicate clearly across German, English, Albanian, Macedonian, and French.
