Looking for a job

Adriana Rojas

@adrianarojas

Aspiring Cybersecurity Analyst with hands-on network defense and cloud security projects, including cybersecurity labs and CTFs.

Costa Rica

Message

What I'm looking for

I'm aspiring to work as a Cybersecurity Analyst.

My cybersecurity projects include hands-on labs in network defense, ethical hacking, and digital forensics, along with 6 Try Hack Me badges and 43 rooms. I’ve also completed the CCSST Cybersecurity certification and worked through projects on cloud security, DDoS defenses, and privacy in the TOR network.

Through my Akamai Network Engineering Program and Python labs, I’ve practiced network fundamentals, Python scripting, and data analysis. I’m an advanced Industrial Engineering student at the University of Costa Rica, with project experience related to quality assurance coursework.

Experience

Work history, roles, and key accomplishments

Customer Service Agent (Technical Support)

Sykes (Visible)

Aug 2021 - Oct 2021 (2 months)

Sold phones and telecommunications products, provided technical support via chat, and added or searched promotions to enhance customer experience.

Sales Technical Support Customer Service Live Chat Promotion

Customer Service Agent (Technical Support)

Sykes (Verizon Wireless)

May 2021 - Jul 2021 (2 months)

Sold products, plans, and devices, troubleshot phone and line issues, managed disconnections, suspensions, and transfers, explained and resolved billing problems, and added or searched promotions for customers.

Sales Technical Support Troubleshooting Customer Service Billing Promotion

Customer Service Agent (Technical Support)

HP (STT)

Dec 2017 - Feb 2018 (2 months)

Provided technical support for computers and tablets, troubleshooting software issues via telephone, dispatching parts or technicians for hardware problems, resolving warranty issues, and providing product information to potential buyers.

Troubleshooting Technical Support Customer Service Problem Solving Warranty Management

Education

Degrees, certifications, and relevant coursework

University of Costa Rica

B.S.E., Industrial Engineering

Pursuing a Bachelor of Science in Engineering in Industrial Engineering, with expected graduation in March 2027. Coursework includes Engineering of Quality, Management of Quality, and Design of Work.

University of Colorado Boulder

Specialization, Advanced System Security Design

Completed a Specialization in Advanced System Security Design, with expected graduation in March 2025. Coursework included Cloud Computing Security, DDoS Attacks and Defenses, and Security and Privacy in TOR Network.

Latin University of Costa Rica

Professional Career, Cybersecurity

Completed a Professional Career in Junior Cybersecurity Analyst, with expected graduation in March 2025. Coursework included Introduction to Cybersecurity, Network Defense, and Managing Cybersecurity Threats.