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Gabriel Pompa

@gabrielpompa

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Pharmacy graduate and customer service professional skilled in financial operations and patient-focused care.

Philippines

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What I'm looking for

I seek roles that leverage my pharmacy background and customer service/financial operations experience, with opportunities for growth, collaborative teams, and patient-focused impact.

I am a detail-oriented Pharmacy graduate with hands-on experience in medication dispensing, patient counseling, and inventory management from internships at Generika and clinical education at Centro Escolar University. I combine pharmaceutical knowledge with strong communication and organizational skills to support safe, compliant patient care.

In my current role as a Customer Service Representative in back-office financial operations for Shopee Express, I handle payment reconciliations, refunds, and billing inquiries, working closely with internal teams to resolve discrepancies and maintain high customer satisfaction in a fast-paced eCommerce environment.

I am adaptable, proficient with Microsoft Office, and experienced in research support for herbal product development and continuing education initiatives. I bring strong time management, conflict resolution, and interpersonal skills to roles that bridge healthcare, customer service, and financial operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

ePerformax Contact Centers & BPO

Mar 2024 - Present (1 year 11 months)

Manage Shopee Express back-office financial operations including payment reconciliations, refunds processing, and billing inquiry resolution to maintain high customer satisfaction in a high-volume eCommerce environment.

Billing Customer Support Microsoft Office Data Entry Financial Operations

Pharmacy Intern

Generika Drugstore

Assisted pharmacists with medication dispensing, patient counseling, inventory management, and contributed to research on drug interactions to support accurate pharmacy operations.

Patient Counseling Inventory Management Pharmacy Operations Attention To Detail Record keeping

Pharmacy Intern

Pharmacy Preceptors Guild of the Philippines

Supported educational and research initiatives by developing training materials, organizing webinars, and collaborating with mentors to enhance pharmaceutical continuing education.

Training Development Event Coordination Research Support Educational Content

R&D Intern

Herbanext Laboratories

Supported research and development for natural products and herbal medicines, contributing to data analysis, formulation support, and market research for supplement production.

Research & Development Data Analysis Market Research Herbalism Remote Collaboration

Education

Degrees, certifications, and relevant coursework

Centro Escolar University

Bachelor of Science in Pharmacy, Pharmacy

2019 - 2023

Activities and societies: Internship at Generika Drugstore; online internships with Herbanext Laboratories and Pharmacy Preceptors Guild of the Philippines.

Completed a Bachelor of Science in Pharmacy program with practical internship experience in community and herbal product settings.