Open to opportunities

Tracy Jayne Lazaro

@tracyjaynelazaro

I support customers and pharmacy operations through clear communication, medication management, and detail-oriented service.

Philippines

Message

What I'm looking for

I'm looking for an opportunity where I can apply my pharmacy training, customer support experience, attention to detail, and willingness to learn while contributing to safe, effective service.

I've supported customer retention and service at Eastwest BPO MCI, handling membership benefits, shipment scheduling, billing inquiries, troubleshooting, and issue resolution.

Through pharmacy internships at Generika Pharmacy, Mayap Ya Ing Dios, Inc., and Angeles Medical Center, Inc., I've contributed to medication preparation, inventory, procurement, medication reviews, and public health outreach.

At Akita Herbal Products, I supported herbal product formulation, quality control documentation, GMP compliance, production processes, and batch reporting. I bring reliable communication, attention to detail, and a proactive approach to learning.

Experience

Work history, roles, and key accomplishments

Performance Specialist

Eastwest BPO MCI

Sep 2025 - Sep 2026 (1 year)

Responsible for retaining customers by promoting membership benefits and delivering exceptional customer support. Handled shipment scheduling, billing inquiries, basic troubleshooting, and issue resolution while maintaining professionalism and customer satisfaction.

Customer Support Issue Resolution De escalation Billing Ship Schedule Troubleshooting