Gabriel Omwiine

Managed and executed awareness campaigns that reached over 500 people, increasing understanding of key issues by 4%, and surfaced impactful post-campaign initiatives. Maintained strong relationships between community members and the organization, successfully resolving 15 issues per month, ensuring ongoing engagement and minimized friction.

Managed an average of 20 customer interactions daily, including inbound, outbound, and live chat, while maintaining a customer satisfaction score of 91%. Resolved 96% of customer inquiries and issues using first-contact resolution, diagnosing root causes, and providing clear solutions.

Increased sales revenue by 6% through targeted marketing strategies and effective internal communication. Expanded market share by acquiring 23 new accounts, contributing to the company's overall growth. Improved customer satisfaction by 3% through thorough research and identifying key development opportunities.

Provided in-house and remote training using essential tools for PSD and other curriculum. Assisted the Human Resources team in the recruitment and placement process for trainees, contributing to a more streamlined recruitment process and ensuring the right candidates were hired.

Managed to evaluate the scale of community wellbeing for the COOC and support provided programs. Researched over 230 policies and over 60 beneficiaries that gained from the recent KKUB and Hima data collection.

Focused on the principles of education and organizational management. Gained expertise in various aspects of educational leadership and administration.

Completed advanced studies in education, enhancing pedagogical skills and knowledge. Prepared for higher levels of teaching and educational leadership.

Acquired foundational knowledge and skills in education. Developed basic teaching methodologies and classroom management techniques.