Gabriel obodo

Managed customer relationships for ERP software solutions, guided onboarding and system setup, and coordinated with technical teams to ensure timely resolution of issues.

Managed customer relationships for ERP software solutions serving hotels, restaurants, and retail businesses. Guided customers through onboarding, software demonstrations, and system setup, and coordinated with technical teams for timely resolution.

Served as a primary customer contact, addressing inquiries, providing shipment updates, and supporting a positive customer experience. Coordinated with internal teams, carriers, and stakeholders to resolve concerns and support timely delivery.

Served as primary customer contact, provided shipment updates, resolved service issues, and coordinated with internal teams and carriers to support timely delivery.

Managed customer operations and support for 60+ logistics clients, resolving 40-50 support tickets weekly while meeting SLA requirements. Maintained 92%+ CSAT and improved support workflows, reducing issue resolution time by 25%.

Managed customer operations for 60+ logistics clients, resolved 40-50 tickets weekly, maintained 92%+ CSAT, and improved support workflows reducing resolution time by 25%.

Led onboarding and ERP implementation for 100+ SMB customers, increased product adoption by 30% within 90 days, and reduced post-implementation tickets by 35%.

Led onboarding and ERP implementation for 100+ SMB customers across multiple industries. Increased product adoption by 30% within the first 90 days and reduced post-implementation tickets by 35% through structured onboarding and training.

Resolved Tier 1 and Tier 2 support requests with 90% first-contact resolution, supported ERP deployments, and generated operational and financial reports for 50+ clients.

Resolved Tier 1 and Tier 2 customer support requests, averaging 30+ tickets weekly with approximately 90% first-contact resolution. Supported ERP deployments and generated operational and financial reports for 50+ client businesses.

Managed daily customer inquiries and service requests, resolved concerns professionally, and supported process improvements that increased response efficiency.

Managed daily customer inquiries and service requests while meeting response and service targets. Resolved customer concerns professionally and supported process improvements that increased response efficiency and satisfaction.

Customer Experience Management certification from Udemy, completed in 2025.

Completed Customer Experience Management certification in 2025.

Completed Customer Service Professional certification in 2023.

Completed Written Communication certification in 2023.

Customer Service Professional certification from Qlab University, completed in 2023.

Written Communication certification from Qlab University, completed in 2023.

Bachelor of Science in Biochemistry from Novena University, Nigeria, completed in 2015.

Bachelor of Science in Biochemistry from Novena University, Nigeria, completed in 2015.

Google IT Support Certification, demonstrating proficiency in IT support fundamentals.