Gabriel Mora

I’m a seasoned professional with 15 years of experience in the insurance sector, specialized in the operational management of policies in General, Technical, and Bond lines. I focus on technical analysis, efficient order processing, and process optimization to improve operational accuracy and regulatory compliance. In my roles, I’ve also led renewals and cancellations workflows to reduce turnaround time while maintaining secure handling of critical documents.

At Oriente Seguros S.A., I issued and managed Fire, Construction All Risk, and Erection All Risk policies, improving operational accuracy by 20% and reducing turnaround time by 15% through targeted improvements. I also delivered strong customer outcomes, achieving a 95% customer satisfaction rate, and I streamlined document retrieval by 30% through digitization. My background blends insurance operations with documentation and compliance-minded work, supported by courses in e-commerce, artificial intelligence, and productivity.