At ESPRESSGO, I manage day-to-day business operations, including scheduling, vendor relationships, inventory, and budgeting. I also coordinate event logistics and staff, and develop procedures to improve efficiency and consistency.
At Shipt, I completed grocery and retail orders with attention to accuracy and timely delivery. I planned routes, communicated with customers about order updates and special requests, and managed changing schedules.
At Navy Federal Credit Union, I provided personal finance guidance, maintained confidential records, and coordinated member appointments. Earlier, as a Member Service Representative / Mortgage Loan Originator, I supported new-member onboarding, trained new employees, and contributed to a 6% increase in branch productivity.
My experience also includes supporting accounting and collections operations at Freddie Mac and CSC ServiceWorks, and customer service and store operations at Hennes & Mauritz (H&M). I completed the Business Operations Program at Year Up National Capital Region.
