Gabriela User

I’m a motivated and adaptable IT support and administration professional with strong experience in troubleshooting, data accuracy, and customer communication. I’m known for exceptional organization, clear communication, and problem-solving in fast-paced environments.

In my most relevant IT role, I served as an IT Clerk for the US Census Bureau (Department of Commerce), providing technical support for federal users. I troubleshot hardware, software, and account issues, and managed and tracked over $750,000 worth of federal IT equipment while training field teams and distributing devices.

I also bring strong administrative and data support experience as a Data Entry Clerk at SGT Tax Services, where I enter and update client financial data accurately and maintain confidential client documents. I communicate with clients regarding required documents and support office workflow through administrative tasks and documentation.

Earlier roles strengthened my client service and education foundation, including Substitute Educator work from Pre-K through 12th grade and credit repair account support with Tranont. Across every position, I focus on teamwork, attention to detail, and maintaining reliable systems using tools like Active Directory, Workspace ONE, Citrix, Pega, and Remedy.