Arlice Harris
@arliceharris
Operations and administrative professional with 30 years improving access, service, and processes.
United StatesWhat I'm looking for
I’m a dynamic administrative and operations professional with 30 years of experience in support services, customer relations, and organizational operations. I’m known for managing multiple priorities, analyzing data, and improving processes to enhance efficiency and service delivery—while maintaining professionalism, confidentiality, and collaborative communication across diverse teams.
In recent roles, I’ve provided academic access and support as a Specialist I / Access Assistant, serving as reader and scribe while ensuring accessibility and compliance with accommodation plans. Earlier, I delivered instructional support as an Educational Assistant III and contributed to a 20% academic performance improvement through individualized education plans. I also managed high-stakes operational work at FEMA/DHS, monitoring systems, maintaining SharePoint organizational charts and rosters, and conducting data analysis for multi-million-dollar state and federal grant funding reports—improving customer satisfaction scores by 20% through better operational protocols.
Experience
Work history, roles, and key accomplishments
Specialist I / Access Assistant
Austin Community College
May 2023 - Present (2 years 10 months)
Provide academic support for 2–3 students per class, ensuring accessibility and compliance with accommodation plans. Serve as reader and scribe during lectures and labs while maintaining accuracy and confidentiality, and coordinate student needs with faculty and supervisors.
Tax Services
Tax Services
May 2012 - Present (13 years 10 months)
Prepare and file accurate federal and state tax returns for diverse clientele while analyzing financial documents for tax-saving opportunities and ensuring compliance. Streamlined onboarding and tax preparation workflows to improve efficiency while maintaining confidential client relationships.
Educational Assistant III
Round Rock ISD
Oct 2018 - Aug 2021 (2 years 10 months)
Deliver instructional support in one-on-one and small-group settings and create review materials to reinforce key concepts. Helped improve academic performance by 20% through collaboration on individualized education plans and supported progress updates in parent-teacher conferences.
Operations Support Specialist
FEMA / DHS
Aug 2015 - Sep 2018 (3 years 1 month)
Monitor a deployment tracking system and manage leave requests in PeopleSoft. Conduct data analysis for multi-million-dollar state and federal grant reports, create SharePoint organizational charts and rosters, and improved customer satisfaction scores by 20% through operational protocol enhancements.
Senior Clerk Supervisor
Travis County District Clerk
Jan 2005 - Nov 2013 (8 years 10 months)
Supervised daily team operations to ensure accuracy and adherence to quality standards, including reviewing and processing legal documents with electronic filing systems. Assisted judges during court proceedings, maintained docket records, and managed financial transactions such as cash handling and daily bank deposits.
Education
Degrees, certifications, and relevant coursework
Austin Community College
Associate of Applied Arts and Science
Pursuing an Associate of Applied Arts and Science at Austin Community College, expected May 2027.
Durham Business College
Associate of Arts
1990 - 1990
Completed an Associate of Arts at Durham Business College in 1990.
Availability
Location
United StatesAuthorized to work in
Job categories
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