At VW of Murrieta with Hendrick Automotive, I manage internet and digital sales leads from initial inquiry through appointment, vehicle selection, negotiation, and purchase.
I build customer relationships through phone, email, text, and online communication, identify needs, recommend solutions, overcome objections, and support purchasing decisions. I manage multiple follow-ups in CRM systems while focusing on sales performance, customer satisfaction, retention, and long-term relationships.
Previously, at Profamily, I supported families in preservation and wraparound services through education, documentation, problem-solving, conflict resolution, and relationship management. I'm bilingual in English and Spanish and communicate effectively with customers from diverse backgrounds.
