Gabriela Mora

As a Partner Success Specialist, I focus on building and maintaining strong relationships with business partners. My role involves onboarding and training new partners, managing ongoing relationships, and providing strategic recommendations to optimize performance. I also handle partner retention and recruitment efforts to strengthen our team's capacity for sustainable partnerships.

In my role as a Corporate Trainer, I ensured the smooth progression of employees through their educational journey by providing coaching and developmental feedback. I delivered training materials using diverse modalities to accommodate various learning styles and collaborated with corporate departments to align employee competency with business objectives.

As a Quality Assurance Specialist, I assessed statistical processes to ensure adherence to quality standards. I conducted evaluations of end-user transactions, participated in calibration sessions, and engaged in internal audits to enhance processes. My role also included integrating customer interaction to ensure exceptional service.

In my position as a Customer Service Specialist, I provided technical support for biomedical devices, particularly glucose meters. I managed documentation for compliance and engaged with customers through various communication channels to ensure high standards of technical assistance and customer satisfaction.

Pursuing a degree in English Studies, focusing on language proficiency, literature, and cultural studies to enhance communication skills and understanding of English-speaking cultures.

Activities and societies: Developed advanced language skills and office skills to support professional communication and collaboration.

Engaged in advanced studies of English as a foreign language, enhancing language skills and teaching methodologies to support effective communication in diverse environments.