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Marlon Pereira Bray

@marlonpereirabray

Message

Quality Assurance Specialist focused on Customer Success.

Colombia

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in customer success and quality assurance, ideally in a collaborative environment that values strategic thinking and continuous improvement.

I am a Quality Assurance Specialist with over 4 years of experience dedicated to enhancing customer success at an Inc. 5000 company. My commitment to excellence was recognized when I was awarded Employee of the Year in 2020. I have a proven track record of providing strategic direction to over 250 employees across more than 28 accounts, ensuring that we consistently exceed performance metrics and deliver high-end results.

My role involves maintaining successful partnerships with clients by actively identifying their needs and developing tailored strategies. I leverage KPIs through MS PowerBI to track client health and pinpoint areas for improvement. By developing and implementing improvement plans, I address customer requests effectively, elevating employee performance to new heights.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Specialist

Current

Lean Solutions Group

Jan 2020 - Present (5 years 6 months)

Maintained successful partnerships with clients by actively identifying their needs and developing tailored strategies to ensure staffers consistently exceeded metrics and expectations. Provided strategic direction to over 250 employees across more than 28 accounts, improving their performances while delivering high-end results.

Product Knowledge Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Tecnologica de Bolivar

Degree in Finance & International Business, Finance & International Business

Obtained a comprehensive understanding of financial principles and international business practices. Developed skills in strategic analysis and global market dynamics.