David Ruiz
@davidruiz
Customer Success specialist driving retention, coaching, and measurable efficiency gains.
ColombiaWhat I'm looking for
I am a bilingual Customer Success professional with three years at Amazon, consistently delivering outstanding results including a 98.5%+ CSAT over 36 months and a 60% improvement in operational efficiency. I specialize in customer retention, lifecycle management, churn prevention, and leveraging CRM and AI tools to streamline workflows.
I lead and coach teams to higher performance—designing training programs, producing onboarding video tutorials, and coaching agents weekly to achieve 25% team CSAT improvement while resolving escalations and maintaining top-quality service.
Experience
Work history, roles, and key accomplishments
AMMaintained 98.5%+ CSAT over 3 years while managing 50+ daily interactions, reduced average handle time by 60%, and coached agents to achieve a 25% team CSAT improvement.
Education
Degrees, certifications, and relevant coursework
TSThe University of Sydney
Master of Design Science, Digital Media
Master of Design Science (Digital Media) focused on digital media concepts and design methodologies.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
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