Open to opportunities

Gabriel Alvarez

@gabrielalvarez2

Message

I drive customer retention and operational delivery across high-volume, remote-first environments.

Canada

Message

What I'm looking for

I'm looking for a fully remote, global-friendly role where communication, ownership, and speed matter. I want to help customers succeed, improve operations, and use AI-enabled workflows to deliver stronger outcomes.

I've supported Google Ads users at Cognizant Brazil, handling 50+ daily chat and phone interactions while resolving billing, policy, and campaign-performance issues. I also identified upsell opportunities, followed up with at-risk accounts, and helped improve support SOPs.

I've since led teams and client communication across multi-million-dollar construction projects at United Drywall and Gibraltar Holdings. I bring trilingual communication, CRM knowledge, and AI tools including ChatGPT, Claude, and automation workflows to fast-moving remote customer success and operations roles.

Experience

Work history, roles, and key accomplishments

Current

Site Supervisor / Operations Coordinator

Current

Gibraltar Holdings Ltd

Jan 2024 - Present (2 years 9 months)

Serve as the central communication hub between project managers, subcontractors, suppliers, and clients across multiple active commercial job sites. Manage daily workflow prioritization, task delegation, and issue escalation in fast-paced environments.

Operations Coordination Stakeholder Management Prioritization Issue Resolution Compliance Documentation Client Relations

Operations & Team Lead

United Drywall Ltd

Jan 2017 - Dec 2024 (7 years 11 months)

Led a team of 8 across 10+ simultaneous residential and commercial construction projects, consistently delivering on time and within budget. Owned full client communication cycle and implemented structured task delegation systems.

Team Leadership Project Management Client Communication Task Delegation Supplier Coordination Training Process Optimization

Customer Success & Sales Specialist

Cognizant

Jan 2015 - Dec 2017 (2 years 11 months)

Handled 50+ customer interactions daily across chat and phone, maintaining top-tier satisfaction scores in a high-volume SaaS support environment. Diagnosed and resolved Google Ads campaign issues, reducing escalations and improving client retention.

Customer Support Google Ads CRM Sales Upselling Customer Retention SOP Development