Open to opportunities

Gabriela Contreras

@gabrielacontreras

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Tourism and hospitality professional focused on strategic planning, client management, and customer service excellence.

Colombia

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What I'm looking for

I’m looking for a role where I can combine client management and customer service with process coordination, inventory/shipment support, and reporting/analytics—so I can strengthen relationships, improve efficiency, and deliver reliable solutions.

I’m a Tourism and Hospitality Management professional with experience in corporate customer service, process coordination, and ongoing collaboration with production, marketing, and operations teams. I’ve worked across sectors like food, finance, and airlines, which helped me connect the dots between operations and customer outcomes.

In my current role as an International After-Sales Administrative Assistant, I support corporate clients across Bancolombia Panama and Bancolombia Puerto Rico. I manage operational processes (including disbursements, CDTs, and account updates), monitor client portfolios for deadline compliance, and coordinate directly with operations teams and international clients to deliver timely solutions.

Previously, as a Customer Happiness Coordinator at Luisa Postres, I improved service efficiency through Shopify order management and WhatsApp automation with ManyChat. I also owned inventory control, coordinated shipments and delivery routes, and prepared multichannel sales reports—using data from customer and focus group insights to propose continuous improvements to the customer experience and sales processes.

Experience

Work history, roles, and key accomplishments

Current

After-Sales Administrative Assistant

Current

Bancolombia

Oct 2024 - Present (1 year 9 months)

Provided comprehensive after-sales service to corporate clients with operations in U.S. dollar and euro-denominated products, managing key account and disbursement processes. Coordinated with Panamanian operations teams and corporate banking managers to support timely client needs.

After Sales Support Disbursements Account Updates Account Linkages Virtual Branch Guidance Financial Management Client Relationship Management

Customer Happiness Coordinator

Luisa Postres

Mar 2024 - Oct 2024 (7 months)

Managed customer happiness by handling orders from individual and corporate customers via Shopify, coordinating shipments and delivery routes, and improving customer service operations. Prepared multichannel sales reports, controlled inventory, and collaborated with production and marketing to align sales, supply, and service strategies.

Customer Service Order Processing Route Planning WhatsApp Automation ManyChat Trend Analysis Strategic Planning Support Continuous Improvement Inventory Control Production Coordination Co Marketing

Waitress

Andrés Carne de Res

Jul 2023 - Feb 2024 (7 months)

Supported customer service at corporate events by handling logistics and ensuring service quality and timeline compliance. Provided personalized recommendations and maintained cleanliness and hygiene standards.

Customer Service Corporate Events Logistics Coordination Personalized Recommendations Menu Memorization

Organizational Development Intern

Avianca

Jan 2023 - Jun 2023 (5 months)

Contributed to organizational development initiatives by supporting an apprentice program and employer brand through strategy proposals and persona definition. Developed onboarding process materials and analyzed focus-group data related to diversity, equity, and inclusion for strategic decision-making.

Organizational Development Employer Branding Strategy Development Personas Talent Acquisition Support Internal Communications Internal Video Material Creation Onboarding Focus Groups

Entrepreneurship

Shūmmy Store

Jan 2020 - Jan 2023 (3 years)

Led development of the brand concept, including visual identity (logo, product, and packaging) and community management across Instagram and WhatsApp. Managed improvements and launches, supported digital marketing research, and coordinated shipping logistics.

Branding Visual Identity Social Media Community Management Strategic Planning Continuous Improvement Product Launches Marketing Research Customer Service Project Management

Community Manager

Gym Body Power Los Patios

Jan 2021 - Jan 2022 (1 year)

Managed Instagram presence and created advertising content to support brand visibility. Supported sales and promotion activities through digital marketing efforts.

Social Media Management Advertising Content Creation Sales Support Promotion Digital Marketing

Point-of-Sale Support

Luisa Postres

Mar 2024 - Present (2 years 4 months)

Provided point-of-sale customer service, including operating the register and processing payments. Supported inventory monitoring and maintained store readiness and hygiene standards in the sales area.

Point of Sale Payment Processing Product Recommendations Sales Area Maintenance Customer Service

Education

Degrees, certifications, and relevant coursework

Universidad Externado de Colombia

Business Administrator, Tourism and Hospitality Management

Studied Tourism and Hospitality Business Administration at Universidad Externado de Colombia, building skills in strategic planning and client/customer management.