Open to opportunities

Gabriela Buitron

@gabrielabuitron

I’m a Customer Support Specialist with 7+ years in Sabre HD and fintech technical support, delivering 95% satisfaction remotely.

Uruguay

Message

What I'm looking for

I’m seeking a remote Customer Support role with a global company, where I can use my Sabre HD and fintech technical support experience to resolve urgent issues remotely, communicate clearly with executives, and deliver consistently high customer satisfaction.

I’m a Customer Support Specialist with 7+ years of experience in Sabre HD and technical support for fintech, supporting travel agencies and airlines, plus SaaS users worldwide. I resolve high-pressure client issues remotely and consistently maintain a 95% satisfaction rate.

I bring deep expertise in GDS Sabre, troubleshooting, crisis management, and executive communication. From handling system outages, overbooking, and last-minute changes to diagnosing SaaS integration issues and creating knowledge base articles that reduced ticket volume by 30%, I focus on fast, accurate solutions and clear communication.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Money Direct

Jan 2021 - Jan 2023 (2 years)

Handled financial support queries for LATAM clients in English and Spanish, managing disputes, chargebacks, and KYC verification issues. Achieved top 3 agent performance for response time and CSAT.

Fintech Support Chargebacks KYC Customer Support Multilingual Support CSAT Case Management

Technical Support Specialist

Trio Tailor

Jan 2019 - Jan 2021 (2 years)

Delivered remote technical support for a SaaS platform worldwide, diagnosing and resolving integration issues via chat, email, and phone. Authored knowledge base articles that reduced ticket volume by 30%.

Remote Technical Support SaaS Support Chat Support Email Support Phone Support Knowledge Base Writing Ticket Deflection

Customer Support Agent

Sabre Travel Network HD

Jan 2016 - Jan 2019 (3 years)

Provided HD Level 2 support to travel agencies and airlines 100% in English, resolving 50+ daily cases including system outages, overbooking, and last-minute changes. Maintained 95% customer satisfaction during high-pressure incidents and trained on Sabre GDS troubleshooting and executive communication.