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@gabijazenkute
Entrepreneurial business graduate with strong customer service skills.
I graduated in July 2024 with a BSc in Business Management from Queen Mary’s University of London. My entrepreneurial spirit drives me to seize every opportunity, and I excel in delegating tasks to achieve efficiency and meet targets. I am proactive in my approach to challenges, viewing them as opportunities for growth.
My work experience includes roles at Pret a Manger, Sainsbury’s, and IC24, where I honed my customer service and administrative skills. I have received excellent feedback for my empathetic nature and commitment to patient care while working as a National Service Advisor. Currently, I am employed at Jet2Holidays, where I manage emergency responses and administrative tasks for customers abroad, further enhancing my time management and problem-solving abilities.
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Work history, roles, and key accomplishments
Jet2Holidays
Manages in-resort emergency responses for customers abroad, handling administrative tasks, transfer, and flight bookings. Excels under pressure, demonstrating strong time management and communication skills during system problems and natural disasters.
Sainsbury's
Achieved set targets effectively and efficiently as an online shopper, ensuring good customer service. Continuously maximized IPH targets and delivered high output within the team.
IC24 (Integrated Care)
Provided empathetic care and problem-solving for NHS 111 patients, adhering to all procedures on NSA and Dispatch lines. Consistently met call duration and efficiency targets while receiving excellent patient feedback for compassionate assistance.
Pret a Manger
Demonstrated strong social skills while collaborating with colleagues and serving customers. Consistently provided excellent service to customers and worked effectively within the team.
Degrees, certifications, and relevant coursework
GCSEs, Secondary Education
Completed 8 GCSEs across various subjects including English Language, History, English Literature, German, Mathematics, Triple Science, Business Studies, and Economics. Achieved strong academic results during this period.
BTEC Extended Diploma, Business
Grade: D*D*D*
Obtained a BTEC Business Extended Diploma, achieving the highest possible grades of Distinction* Distinction* Distinction*. Developed a strong foundation in business principles and practices.
Bachelor of Science, Business Management
Graduated with a Bachelor of Science in Business Management, acquiring essential skills for professional application. The curriculum provided significant insights, enhancing both work and daily life capabilities.
Software and tools used professionally
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