Gabija Zenkute

Manages in-resort emergency responses for customers abroad, handling administrative tasks, transfer, and flight bookings. Excels under pressure, demonstrating strong time management and communication skills during system problems and natural disasters.

Achieved set targets effectively and efficiently as an online shopper, ensuring good customer service. Continuously maximized IPH targets and delivered high output within the team.

Provided empathetic care and problem-solving for NHS 111 patients, adhering to all procedures on NSA and Dispatch lines. Consistently met call duration and efficiency targets while receiving excellent patient feedback for compassionate assistance.

Demonstrated strong social skills while collaborating with colleagues and serving customers. Consistently provided excellent service to customers and worked effectively within the team.

Completed 8 GCSEs across various subjects including English Language, History, English Literature, German, Mathematics, Triple Science, Business Studies, and Economics. Achieved strong academic results during this period.

Grade: D*D*D*

Obtained a BTEC Business Extended Diploma, achieving the highest possible grades of Distinction* Distinction* Distinction*. Developed a strong foundation in business principles and practices.

Graduated with a Bachelor of Science in Business Management, acquiring essential skills for professional application. The curriculum provided significant insights, enhancing both work and daily life capabilities.