Kulthoom Varachhia

Managed email correspondence with customers and external organizations, ensuring smooth business operations. Handled timely responses to emails and efficiently arranged appointments.

Processed refunds and deferments with high efficiency, keeping members updated on their pension status. Contributed to reducing the case backlog and enhanced customer experience through direct client communication.

Managed the end-to-end process of placing orders, generating commercial invoices, and creating shipment forms for collections. Facilitated import and export clearances, ensuring smooth international movement of goods.

Conducted thorough audits of recorded phone calls to 119, verifying data input accuracy. Developed strong analytical skills and an enhanced ability to identify and correct discrepancies.

Handled incoming and outgoing client calls, significantly improving telephone confidence and etiquette. Contributed to efficient office organization and administrative support.

Created and uploaded digital advertisements to boost brand awareness and conducted comprehensive market and competitor research. Analyzed social media accounts to inform marketing strategies and expand marketing knowledge.

Managed product stocking and organization on shelves, ensuring a tidy and accessible shopping environment. Provided direct customer assistance, resolving issues and improving communication and organizational skills through daily interactions.

Grade: 2nd

Studied Business with Management, focusing on core business principles and management strategies. The program was accredited by Lancaster University.

Grade: D*D*D

Completed a BTEC Business with Accounts Level 3 Extended Diploma. Gained foundational knowledge in business operations and accounting principles.

Grade: A*-C

Achieved 11 GCSEs with grades A*-C, including core subjects such as Maths, English, and Science. Developed foundational academic skills across various disciplines.