Fuad Latifli

Managed high-value client portfolios in LATAM/APAC, ensuring seamless onboarding and account growth for crypto and fiat payment solutions. Facilitated 24/7 support and real-time issue resolution, contributing to 18% growth in client lifetime value.

Streamlined support workflows and implemented ticket triaging, improving first response time by 42%. Built internal knowledge bases and agent playbooks, reducing escalations by 30% and enhancing overall support efficiency.

Owned end-to-end CRM strategy for high-risk markets, designing and executing campaigns that drove retention and churn prevention. Provided performance reports focusing on key metrics.

Spearheaded rebranding and positioning of SaaS offerings, improving inbound lead generation by 45%. Collaborated with cross-functional teams to align product value with customer needs.

Scaled support operations and created SOPs, cutting average resolution time by 38%. Implemented live chat and CRM tools, achieving a CSAT of 92%. Led training initiatives for new hires.

Delivered exceptional support for FinTech and iGaming clients, maintaining an 80%+ customer satisfaction rate. Identified recurring issues and provided feedback for campaign improvements.

Created SEO-optimized content for ed-tech platforms, contributing to a 2x increase in organic traffic. Translated complex ideas into clear, persuasive copy aligned with conversion goals.

Grade: 3.5

Studied Philosophy with a focus on Human Behavior, Critical Thinking, Social Philosophy, and Communication Theory.