Friday Okan
@fridayokan
Customer-focused administrative and customer service professional driving client satisfaction.
What I'm looking for
I am an experienced, client-focused customer service and administrative professional with over five years of cross-functional experience in customer relations, administrative support, and real estate marketing. I have supervised teams, resolved escalated complaints, streamlined operations, and supported sales and marketing initiatives to improve service delivery and business outcomes.
My background includes real estate marketing, school administrative management, and leading customer service teams where I coached staff, implemented workflow improvements, and maintained strong stakeholder relationships. I bring strong communication, problem-solving, and team leadership skills, and I am completing a PGD to further strengthen my professional qualifications.
Experience
Work history, roles, and key accomplishments
Real Estate Marketing Affiliate
Tochecks Integrated Services Ltd
Jan 2023 - Present (2 years 9 months)
Promote and market residential properties using online and offline strategies, conduct market analysis, and support sales closings and lead follow-ups to drive conversions.
Administrative Officer
Britarch School
Jan 2021 - Jan 2023 (2 years)
Managed administrative operations including scheduling, documentation, and communication, maintained filing systems, and coordinated school events to ensure smooth operations.
Customer Service Team Lead
Betfarm Entertainment
Jan 2019 - Jan 2021 (2 years)
Supervised customer service agents, resolved escalated complaints to improve retention, coached team members, and implemented workflow changes that enhanced service efficiency.
Education
Degrees, certifications, and relevant coursework
Bingham University
Postgraduate Diploma, Postgraduate Studies
Postgraduate Diploma (in view) at Bingham University, expected completion in 2025.
University of Calabar
Bachelor of Science, Unknown
Completed a Bachelor of Science degree at the University of Calabar, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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