At FiatPlugTechnologies, I responded to questions about payment services and merchant transactions. I assisted customers with payment issues and followed up on outstanding complaints.
I processed and verified transaction information, and maintained customer records, transaction logs, and electronic documentation. I also worked with internal teams to resolve operational issues.
At SuezElectric, I responded to customer inquiries by phone, email, and other channels. I managed customer accounts using CRM software and escalated complex issues when needed.
At MerkevGlobal-Logistics, I engaged customers to understand their needs and provide logistics solutions. I shared shipment, pricing, and service information, followed up with prospective customers, and re-engaged dormant customers with personalized offers and product updates.
