FMFridah Muthio
@fridahmuthio
Motivated IT Infrastructure & Service Management Specialist.
KenyaWhat I'm looking for
I am a motivated IT Infrastructure & Service Management Specialist with a Bachelor’s degree in Computer Security and Forensics. My hands-on experience in IT service management, network security, and IT operations has equipped me with the skills to troubleshoot and resolve technical issues effectively in high-pressure environments.
At Kenya Revenue Authority, I successfully reduced IT service response time by 30% through optimized ticketing system workflows and led the implementation of security protocols that enhanced compliance with ISO 27001 standards. I am eager to apply my strong analytical and problem-solving skills in a dynamic IT environment.
Experience
Work history, roles, and key accomplishments
Casual Graduate Clerk – Shareholder Department
Cooperative Bank of Kenya
May 2023 - Present (2 years 2 months)
Processed dividend payments for shareholders, ensuring accuracy and compliance with banking policies. Maintained and updated shareholder records, resolving inquiries related to account status and transactions.
IT Support Officer
Kenya Revenue Authority
Jun 2019 - Aug 2021 (2 years 2 months)
Managed service desk operations, ensuring prompt resolution of technical issues while maintaining SLA compliance. Provided on-site and remote IT support, troubleshooting network, hardware, and software-related problems.
ICT Support Intern
Information and Communication Technology Authority
Apr 2018 - Apr 2019 (1 year)
Provided technical support for IT infrastructure, network security, and service management operations. Diagnosed and resolved hardware, software, and network-related issues to ensure optimal system performance.
ICT Support Intern
State Department of Public Works
Jan 2018 - Mar 2018 (2 months)
Assisted in troubleshooting IT infrastructure issues, ensuring high system performance. Provided technical support for enterprise applications, system updates, and security implementations.
ICT Industrial Attachment Trainee
Office of the Deputy President, Kenya
Jan 2016 - Mar 2016 (2 months)
Provided network support, troubleshooting, and maintenance for government IT infrastructure. Assisted in IT security enforcement, ensuring adherence to security policies and compliance measures.
Education
Degrees, certifications, and relevant coursework
Jaramogi Oginga Odinga University of Science and Technology
Bachelor of Science, Computer Security & Forensics
Completed a Bachelor of Science in Computer Security & Forensics. Gained expertise in IT service management, network security, IT operations, and compliance.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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