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Freya Kiara Lawton

@freyakiaralawton

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GEO Operations Consultant focused on global employment outsourcing, payroll accuracy, and reliable client support.

United Kingdom

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What I'm looking for

I’m looking for a new challenging role where I can apply my GEO operations and customer support experience—owning contract and payroll accuracy, keeping systems up to date, and delivering reliable service.

I’m an ambitious, friendly professional who works hard whether independently or as part of a team. I’m driven to keep learning across different industries and to take on a challenging role where I can apply that knowledge with confidence.

In my current GEO Operations Consultant role, I manage the full lifecycle for Global Employment Outsourcing workers/clients, handle client calls, manage employment contract changes, and review payroll reports to ensure accurate, timely payment processing. Previously, I supported healthcare operations as an AMU Ward Clerk using IT systems (including Microsoft Office 365, Outlook, and Word), and I’ve delivered strong customer service as a Membership Advisor and Contact Centre Agent—handling enquiries, maintaining organised records, tracking spreadsheets, logging and assessing claims, and updating customer accounts.

Experience

Work history, roles, and key accomplishments

AMU Ward Clerk

Mid Cheshire Hospitals NHS Foundation Trust

Jul 2022 - Sep 2022 (2 months)

Handled telephone and face-to-face patient enquiries for the AMU, using Microsoft Office 365, Outlook and Word to support admissions and discharges while maintaining an organised ward environment.

Microsoft Office 365 Outlook Microsoft Word Patient Admissions Patient Discharge Medical Ward Administration

Customer Service & Admin Apprentice

Cheshire College South and West

Dec 2017 - Jul 2020 (2 years 7 months)

Provided business administration and customer service support as an apprentice by answering enquiries, maintaining filing and administrative processes, and using Microsoft Office 365 to assist with admissions and discharges.

Customer Service Microsoft Office 365 Filing & Records Administrative Support

Education

Degrees, certifications, and relevant coursework

Cheshire College South and West

NVQ Level 2 and NVQ Level 3, Business and Administration

2017 - 2020

Grade: Pass

Completed Business and Administration NVQ Level 2 and NVQ Level 3 (Pass) at Cheshire College South and West from December 2017 to July 2020.

Sandbach High School and Sixth Form College

GCSE Qualifications, GCSE

2012 - 2017

Grade: English Language (6), English Literature (6), Maths (5), Combined Science (5), French (5), Physical Education (6), History (6), Catering (7), Food and Nutrition (6)

Completed GCSEs at Sandbach High School and Sixth Form College, including English Language and Literature, Maths, Combined Science, French, Physical Education, History, and Catering/Food and Nutrition.