Open to opportunities

freston pereira

@frestonpereira

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Dedicated bartender with extensive experience in customer service.

United Kingdom

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a dedicated bartender with a wealth of experience in the hospitality industry, currently serving as an Assistant Bartender at Ambassador Cruise Line in the United Kingdom. My journey began in India, where I honed my skills in various roles, from a Bar Utility to a Bartender, consistently delivering exceptional customer service and optimizing guest experiences. My ability to motivate teams and drive revenue through upselling has been a key factor in my success.

Throughout my career, I have demonstrated a strong commitment to maintaining high standards of cleanliness and service quality. I have collaborated with team members to achieve target results and have actively participated in team-building activities to enhance working relationships. My extensive knowledge of beverages and preparation methods allows me to make tailored recommendations to guests, ensuring their satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Assistant Bartender

Current

Ambassador Cruise Line

Jan 2024 - Present (1 year 6 months)

Liaised with the Head Bartender and Bartender to maintain profit objectives without jeopardizing quality standards. Motivated the team to upsell and generate revenue, while assisting with inventories and requisitions to restock bar items.

Bartending Inventory Management Revenue Team Leadership Customer Service Quality Control Upselling Stock Management

Bar Waiter

Ambassador Cruise Lines

Mar 2022 - Present (3 years 4 months)

Optimized customer experience by serving each guest with a sincere, positive, and enthusiastic attitude. Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee satisfaction.

Customer Service Consultation Drink Recommendations Customer Satisfaction Upselling Order Processing Bar Operations Hospitality

Bar Waiter

CMV Cruise Lines

Feb 2020 - Present (5 years 5 months)

Demonstrated exceptional upselling skills, improving order profitability through additional beverage and snack purchases. Built exceptional customer loyalty through faultless guest care and prompt, precise drinks service.

Upselling Guest Service Drink Service Bar Support Seasonal Cocktails Bar Presentation Customer Service

Deck Steward

CMV Cruise Lines

Dec 2018 - Present (6 years 7 months)

Collaborated with team members to achieve target results and promoted a safe working environment by implementing regulatory standards. Enhanced working relationships by participating in team-building activities.

Team Collaboration Regulatory Compliance Policy Implementation Team Building Relationship Management Workplace Safety Communication

Bartender

Dona Sa Maria

Nov 2017 - Present (7 years 8 months)

Demonstrated full knowledge of all menu items, contents, and preparation methods. Conducted regular counts of bar stock, promptly ordering low-stocked supplies, and maintained facility compliance with health codes and sanitation requirements.

Inventory Management Health Code Compliance Order Management Customer Service

Bar Utility

Norwegian Cruise Lines

Nov 2015 - Present (9 years 8 months)

Demonstrated consistent hard work and dedication to achieve results and improve operations. Maintained clean, safe working environments to eliminate accident risks and developed team communications for meetings.

Workplace Safety Process Improvement Dedication Hard Work Risk Management

Bartender

Cocktails and Dreams

Dec 2013 - Present (11 years 7 months)

Demonstrated full knowledge of all menu items, contents, and preparation methods, optimizing customer experience with a sincere, positive, and enthusiastic attitude. Ordered and maintained inventory of bar products to drive high volume of sales.

Customer greeting Customer Experience Inventory Management Sales Driving Stock Control Customer Greeting

Bartender

Alila Diwa Goa

Dec 2012 - Present (12 years 7 months)

Customer greeting Customer Experience Inventory Management Sales Driving Stock Control Customer Greeting

Waiter Bartender

Ramada Caravela Beach Resort

Mar 2012 - Present (13 years 4 months)

Demonstrated full knowledge of all menu items, contents, and preparation methods, and prepared and served ordered beverages. Facilitated smooth operations by keeping the bar area well-stocked throughout each shift.

Bar Operations Customer Experience Staff Training Restaurant Operations Order Resolution Payment Processing

Trainee, Trainee Assistant Waiter, Assistant Waiter

Royal Goan Beach Club

Jun 2009 - Present (16 years 1 month)

Maintained brand image by keeping a neat personal appearance. Assisted with various tasks to support the overall operations of the establishment.

Personal Appearance Customer Service Support Operations Team Collaboration Task Management Hospitality Service standards

Education

Degrees, certifications, and relevant coursework

Damodar Higher Secondary school

Certificate of Higher Education, General Studies

Completed a Certificate of Higher Education. This program provided foundational knowledge and skills relevant to further studies or entry-level professional roles.

Guardian Angel Institute

Certificate, Flair Bartending

Completed a program in Flair Bartending. This training focused on developing advanced bartending techniques and showmanship.

Holy spirit High school

Diploma of Higher Education, General Studies

Obtained a Diploma of Higher Education. This diploma provided a comprehensive educational background, preparing for various academic or vocational paths.