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@frestonpereira
Dedicated bartender with extensive experience in customer service.
I am a dedicated bartender with a wealth of experience in the hospitality industry, currently serving as an Assistant Bartender at Ambassador Cruise Line in the United Kingdom. My journey began in India, where I honed my skills in various roles, from a Bar Utility to a Bartender, consistently delivering exceptional customer service and optimizing guest experiences. My ability to motivate teams and drive revenue through upselling has been a key factor in my success.
Throughout my career, I have demonstrated a strong commitment to maintaining high standards of cleanliness and service quality. I have collaborated with team members to achieve target results and have actively participated in team-building activities to enhance working relationships. My extensive knowledge of beverages and preparation methods allows me to make tailored recommendations to guests, ensuring their satisfaction and loyalty.
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Work history, roles, and key accomplishments
Ambassador Cruise Line
Jan 2024 - Present (1 year 10 months)
Liaised with the Head Bartender and Bartender to maintain profit objectives without jeopardizing quality standards. Motivated the team to upsell and generate revenue, while assisting with inventories and requisitions to restock bar items.
Ambassador Cruise Lines
Mar 2022 - Present (3 years 8 months)
Optimized customer experience by serving each guest with a sincere, positive, and enthusiastic attitude. Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee satisfaction.
CMV Cruise Lines
Feb 2020 - Present (5 years 9 months)
Demonstrated exceptional upselling skills, improving order profitability through additional beverage and snack purchases. Built exceptional customer loyalty through faultless guest care and prompt, precise drinks service.
CMV Cruise Lines
Dec 2018 - Present (6 years 11 months)
Collaborated with team members to achieve target results and promoted a safe working environment by implementing regulatory standards. Enhanced working relationships by participating in team-building activities.
Dona Sa Maria
Nov 2017 - Present (8 years)
Demonstrated full knowledge of all menu items, contents, and preparation methods. Conducted regular counts of bar stock, promptly ordering low-stocked supplies, and maintained facility compliance with health codes and sanitation requirements.
Norwegian Cruise Lines
Nov 2015 - Present (10 years)
Demonstrated consistent hard work and dedication to achieve results and improve operations. Maintained clean, safe working environments to eliminate accident risks and developed team communications for meetings.
Cocktails and Dreams
Dec 2013 - Present (11 years 11 months)
Demonstrated full knowledge of all menu items, contents, and preparation methods, optimizing customer experience with a sincere, positive, and enthusiastic attitude. Ordered and maintained inventory of bar products to drive high volume of sales.
Alila Diwa Goa
Dec 2012 - Present (12 years 11 months)
Demonstrated full knowledge of all menu items, contents, and preparation methods, optimizing customer experience with a sincere, positive, and enthusiastic attitude. Ordered and maintained inventory of bar products to drive high volume of sales.
Ramada Caravela Beach Resort
Mar 2012 - Present (13 years 8 months)
Demonstrated full knowledge of all menu items, contents, and preparation methods, and prepared and served ordered beverages. Facilitated smooth operations by keeping the bar area well-stocked throughout each shift.
Royal Goan Beach Club
Jun 2009 - Present (16 years 5 months)
Maintained brand image by keeping a neat personal appearance. Assisted with various tasks to support the overall operations of the establishment.
Degrees, certifications, and relevant coursework
Certificate of Higher Education, General Studies
Completed a Certificate of Higher Education. This program provided foundational knowledge and skills relevant to further studies or entry-level professional roles.
Certificate, Flair Bartending
Completed a program in Flair Bartending. This training focused on developing advanced bartending techniques and showmanship.
Diploma of Higher Education, General Studies
Obtained a Diploma of Higher Education. This diploma provided a comprehensive educational background, preparing for various academic or vocational paths.
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