FVfred vanuchi
@fredvanuchi
Hello ! My name is Alfredo Vannucchi from Panama!...I m ready to get lots of leads!!!
PanamaWhat I'm looking for
Detailed-oriented and self-motivated professional offering easily transferable skills and extensive experience in customer service and client relations management. Equipped with dedication to superior service and track record of success in attaining customer satisfaction. Trustworthy, reliable, and hardworking; eager to undertake professional challenges and intensely committed toward getting the job done to achieve favorable results. Excellent communicator with superior decision-making and problem-solving techniques; able to communicate effectively with clients.
Experience
Work history, roles, and key accomplishments
Representative and Sales Person
Sunwing Airlines / Nexus
Nov 2021 - Apr 2023 (1 year 5 months)
Managed logistics for Canadian flights, ensuring smooth arrivals and departures for 640 passengers. Provided guest briefings at resorts and handled customer service issues across multiple locations.
Medical Administrator
Carnival Cruise Line
Jan 2022 - Feb 2022 (1 month)
Supported the medical team with administrative tasks, maintained patient records, and coordinated health screenings and vaccinations on board.
Appointment Setter
Real Estate
May 2021 - Sep 2021 (4 months)
In charge of calling real estate owners to solve their problems and buying their properties in cash with a lower market price.
Operation Manager / Scrum Master
Minos S.A
Apr 2015 - Aug 2020 (5 years 4 months)
Directed daily operations, improved customer satisfaction, and managed a team of 17. Implemented Scrum methodologies to enhance team performance and reporting.
Customer Service and Tour Guide
Panamerican Travel Agency
Oct 2014 - Mar 2015 (5 months)
Provided exceptional customer service and guided large tourism groups around Panama, promoting the agency to partners.
Concierge and Sales Executive
JW Marriott Panama
Sep 2010 - Apr 2014 (3 years 7 months)
Managed customer service operations, including transportation bookings and special events, while leading a team of bellboys.
Flight Attendant
Copa Airlines
Dec 2006 - Aug 2010 (3 years 8 months)
Provided in-flight customer service, assisted passengers with special needs, and ensured safety during flights.
Call Center Agent
StarContact
Aug 2006 - Oct 2006 (2 months)
Handled inbound and outbound customer service calls, followed up on leads, and managed documentation for loan processes.
Education
Degrees, certifications, and relevant coursework
IUIstmo University
Bachelor's Degree, Hotel and Tourism Management
2001 - 2006
Completed a degree in Hotel and Tourism Management, focusing on the principles of hospitality, tourism operations, and customer service excellence.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Website
udi.eduSocial media
Job categories
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