Chris Villarin
@chrisvillarin
Operations leader with 10+ years of experience in efficiency improvement.
What I'm looking for
I am an Operations Leader with over 10 years of experience in boosting operational efficiency and managing remote, cross-functional teams. My career has been marked by my ability to design and implement new Standard Operating Procedures (SOPs) and cross-functional processes that align with business goals. I have a proven track record in service quality excellence, KPI-driven team performance, and strategic process optimization.
In my recent role as Senior Operations Manager at Regal Credit Management, I led the integration of multiple service departments, monitored KPIs, and conducted data-driven performance reviews. My efforts resulted in streamlined workflows and improved service delivery across client accounts. I have also successfully managed complex client issues and service escalations, ensuring customer satisfaction and operational alignment.
Throughout my career, I have supervised remote teams, launched process automation tools, and collected client feedback to enhance service offerings. My commitment to continuous improvement has led to significant reductions in audit turnaround times and increased client retention rates. I am passionate about leveraging data analysis and business reporting to drive operational success.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager
Regal Credit Management
Mar 2023 - Jul 2025 (2 years 4 months)
Led the integration of multiple service departments to improve alignment with business goals and streamline workflows. Designed and implemented new SOPs and cross-functional processes, managing remote and cross-functional teams.
CyberSweep Manager
Regal Credit Management
Oct 2021 - Mar 2023 (1 year 5 months)
Supervised a remote team of 10+ analysts focused on PII removal and online data privacy. Launched process automation tools in collaboration with IT, reducing audit turnaround times by 30%.
CyberSweep Audit Team Leader
Regal Credit Management
Mar 2021 - Sep 2021 (6 months)
Led daily audit operations and ensured removal accuracy across data broker websites. Developed onboarding and training programs for new auditors.
CyberSweep (Data Auditor)
Regal Credit Management
Mar 2021 - Sep 2021 (6 months)
Executed data audits across multiple platforms to identify and remove sensitive information, adhering to internal policies and external regulations. Generated client reports detailing PII removal progress, ensuring clarity and maintaining client trust.
Internal Audit Supervisor
Trump Motorcycle Corporation
Apr 2017 - Sep 2020 (3 years 5 months)
Supervised a team of auditors, ensuring compliance with internal controls and financial reporting standards. Reviewed audit findings and provided actionable recommendations to senior management, resulting in improved risk mitigation strategies.
Internal Auditor
Trump Motorcycle Corporation
May 2013 - Mar 2017 (3 years 10 months)
Conducted in-depth audits across various departments, ensuring adherence to company policies and industry standards. Prepared detailed audit reports and presented findings to management, highlighting key areas of improvement.
Education
Degrees, certifications, and relevant coursework
University of Southeastern Philippines
Masters in Business Administration, Business Administration
2014 - 2015
Undertook units towards a Master's in Business Administration, focusing on advanced business principles and management strategies. This period enhanced my understanding of complex organizational dynamics and strategic decision-making.
University of Mindanao Tagum Campus
Bachelor of Science in Accounting Tech., Accounting Technology
2009 - 2013
Completed a Bachelor of Science in Accounting Technology, gaining a strong foundation in accounting principles, financial reporting, and auditing. This program equipped me with essential analytical and technical skills for financial operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
chrisvillarin-opslead.lovable.appSocial media
Job categories
Skills
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