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Fredrick Opiyo

@fredrickopiyo1

Commercial Operations Manager at Accord Medical Supplies, aligning supply chain workflows and establishing KPI dashboards across teams.

Kenya

Message

At Accord Medical Supplies, I oversee business operations across sales, logistics, and finance. I translate corporate strategy into SOPs and roadmaps, and establish KPI dashboards to track operational health.

I previously managed partner operations and territory expansion across five regions as Key Account Manager at Alpha Medical Manufacturers Ltd. I analyzed RFQs and tenders, aligned contracts and pricing, and reported performance metrics to executive leadership.

At Finley International, I led call center operations against service level agreements and integrated Sage ERP and Smart Collect CRM into operations and collections workflows. Earlier, I worked in pharmaceutical sales at Lords Healthcare Ltd and Sai Pharmaceuticals Ltd, supporting regional growth, medical education, and distributor operations.

Experience

Work history, roles, and key accomplishments

Current

Business Operations and Training Manager

Current

Accord Medical Supplies

Aug 2025 - Present (1 year 2 months)

Oversee end-to-end business operations, aligning supply chain workflows and resource allocation across sales, logistics, and finance teams. Establish KPI dashboards and management scorecards to track operational health and execute targeted recovery plans.

Business Operations Process Improvement KPI Dashboards SOP Development Training Stakeholder enablement Workflow Automation Cross functional Leadership

Key Account Manager

Alpha Medical Manufacturers Ltd

Feb 2021 - Jul 2025 (4 years 5 months)

Managed large-scale commercial operations and territory expansion across multiple regions. Analyzed complex RFQs and tenders, managing end-to-end contract alignment and commercial pricing models.

Account Management Territorial Expansion Tender Document Analysis Contract Management Pricing Models Data Driven Reporting Issue escalation Compliance

Business Operations Team Lead

Finley International

Jan 2020 - Feb 2021 (1 year 1 month)

Led high-volume call center operations, aligning daily execution with strict financial institution service level agreements. Streamlined operations and collections workflows by integrating system upgrades including Sage ERP and Smart Collect CRM.

Call Center Operations SLA Management Sage ERP SmartCollect Workflow Automation Budget Management Reconciliations Partner Operations

Territory Sales Representative

Lords Healthcare Ltd

Jun 2017 - Dec 2019 (2 years 6 months)

Executed strategic commercial plans and expanded market penetration for pharmaceutical and surgical portfolios across regional hubs. Organized and facilitated Continuing Medical Education workshops and clinical presentations for healthcare professionals.

Territory Management Market Penetration CME Facilitation Clinical Education Relationship Management KOL Engagement Account Retention

Medical Sales Representative

Sai Pharmaceuticals Ltd

Apr 2015 - May 2017 (2 years 1 month)

Managed territory-specific promotional strategies and key medical customer relationships across the North Rift and Western regions. Coordinated with regional pharmaceutical wholesalers and hospital pharmacies to optimize product availability and prevent stock-outs.

Medical Sales Territory Management Customer Relationship Management Distribution Channel Management Stock Management Promotional Strategy