At Kew Green Hotels, I coordinate end-to-end reservations and meetings enquiries across a portfolio of five or more hotels. I bring together meeting space, accommodation and corporate dining while serving as the main contact from enquiry through to post-event feedback.
I've managed up to 100 active bookings while maintaining accuracy and deadlines, and have consistently ranked among the top five reservations agents for confirmed revenue. I'm regularly trusted with complex bookings, revenue-related investigations and high-volume, time-sensitive enquiries.
My events experience at Chartwells includes independent setup for large-scale functions, front-of-house service, catering support and responding calmly to last-minute operational changes.
At Camp Blue Ridge in the USA, I progressed into a Head Boy leadership role, supporting group oversight, scheduling and camper wellbeing. I was invited to return in a senior leadership role after demonstrating reliability, communication and problem-solving in a high-responsibility environment.
