Frankline Mate

Collaborate with customers and design teams to define, deploy, and support AWS-based cloud solutions, achieving 99.99% uptime for mission-critical applications and reducing infrastructure costs by 30% through migrations and right-sizing.

Managed day-to-day team operations and stakeholder relationships, improved response times and claim processing via process improvements and POC solutions, and served as accountable escalation point for operational issues.

Performed daily system checks, managed automation processes, provided after-hours support, and automated telephony and audit processes to reduce downtime and streamline auditor workflows.

Provided onsite and remote customer support for communications platforms, managed Exchange and MSSQL reporting, performed application upgrades, and maintained high customer satisfaction for enterprise clients.

Completed multiple UNISA modules relating to web design, databases, business informatics, operating systems, and business management as part of ongoing study.

Completed the AWS Cloud Practitioner certification covering core AWS services, security best practices, monitoring, cost optimization, and cloud migration strategies.

Obtained the AWS Solutions Architect certification with focus on designing scalable, highly available, cost-optimized cloud architectures and infrastructure-as-code practices.

Completed the Sanlam Junior Management Program focused on foundational management skills and leadership development.

Completed Windows Server in-depth training and achieved certifications including A+ and N+ along with beginner-level programming and networking modules.

Completed secondary education with coursework in English, Afrikaans, Business Economics, Geography, and Biology.