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Randolph Osterroht

@randolphosterroht

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Experienced Premium Support Engineer specializing in AWS cloud technologies.

South Africa

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in cloud technologies.

I am a dedicated Premium Support Engineer with extensive experience in AWS cloud technologies, having worked with Amazon Web Services from 2015 to 2021. My expertise includes AWS EMR, AWS Datapipeline, and AWS Glue, where I not only provided customer support but also created internal training materials to enhance team knowledge. My commitment to excellence in customer service has been a driving force in my career.

Prior to my role at AWS, I served as a Lead Systems Administrator at One Digital Media, where I was responsible for Linux server installations, networking, and security implementations. My technical background is complemented by a strong foundation in customer relations and support, which I developed in various roles throughout my career. I am passionate about leveraging my skills to help organizations optimize their cloud infrastructure and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Premium Support Engineer Big Data

Amazon Web Services

Jan 2015 - Dec 2021 (6 years 11 months)

Provided premium support for AWS cloud technologies, focusing on Big Data services like EMR, Datapipeline, Glue, Athena, DynamoDB, and Redshift. Achieved SME accreditation for the Datapipeline product and created internal training content.

AWS Data Pipeline AWS Glue AWS DynamoDB AWS RedShift Technical Support

Premium Support Engineer EC2 Linux

Amazon Web Services

Jan 2015 - Dec 2015 (11 months)

Provided premium support for AWS cloud technologies, specializing in EC2 Linux environments. Supported services included AWS VPC, EC2, Networking, S3, CloudWatch, RDS, IAM, and SNS.

VPC AWS EC2 AWS S3 AWS Cloudwatch AWS RDS AWS IAM Linux Technical Support

Lead Systems Administrator

One Digital Media

Jan 2007 - Dec 2014 (7 years 11 months)

Led systems administration, including Linux server installation, maintenance, and networking. Managed VPNs, remote machine maintenance, rsync backups, and implemented firewalls and security technologies.

Linux Server Administration Networking VPN Rsync Ntop Postfix

Systems Administrator

Barrows Design and Manufacture

Jan 2003 - Dec 2007 (4 years 11 months)

Responsible for Linux server installation and maintenance, networking, and wireless security. Provided remote support to international offices and managed basic file server rsync and iptables configurations.

Linux Server Administration Networking Wireless Rsync IPtables

Junior Accounts Manager

Grand Square Marketing

Jan 2002 - Dec 2003 (1 year 11 months)

Managed customer relations and performed light server maintenance on MS Server 2000. Assisted with advertising, marketing, and basic web design for the company.

Advertising Marketing Web Design

Technical and Advertising Manager

Competitive Computers

Jan 2001 - Dec 2003 (2 years 11 months)

Managed technical repairs for computers, hardware, and software. Created web designs, Flash animations, presentations, and logos, while also handling advertising and marketing.

Web Design Hardware Software Advertising Marketing Networking

Technician

Beachware Computers

Jan 2000 - Dec 2001 (1 year 11 months)

Performed repairs on computers, hardware, and software, including telephonic and offsite support. Handled networking tasks and managed customer relations and sales.

Hardware Software Networking Sales

Education

Degrees, certifications, and relevant coursework

Varsity College

Dip. P.C. Engineering, P.C. Engineering

2000 - 2000

Completed a Diploma in P.C. Engineering. Modules studied included A+ Core / DOS Modules and Excel expert user.

University Of Stellenbosch

BSc. Med. First Year, Medical Science

1999 - 1999

Activities and societies: Soccer 1st XI

Completed the first year of a Bachelor of Science in Medical Science.

Durban High School

Senior Certificate (Matric), Secondary Education

1994 - 1998

Grade: 2nd in class Std.8, 3rd in class Std.8, 2nd in class Std.9, Distinction in Mathematics

Activities and societies: Entrepreneurial Skills Program, Athletics team (400m), Outdoor Club, Art Club

Completed standards 6 through Matric. Participated in the Entrepreneurial Skills Program in Standard 7 and achieved high rankings in class in Standard 8 and 9. Received a distinction in Mathematics in the Matriculation exam.