Frank chan

FC

Looking for a job

Frank chan

@frankchan

I support smooth customer and passenger operations across airport, branch, retail, and hospitality environments.

What I'm looking for

I'm looking for a customer-facing operations role where I can support passengers or customers, handle day-to-day tasks accurately, and contribute to a fast-paced team.

I've supported passenger operations at Hong Kong Airport Service Limited (HAS by Cathay), providing wheelchair assistance and special-needs support while helping boarding gates run smoothly.

At Hong Kong Jockey Club, I handled betting transactions, cash handling, customer enquiries, and busy branch operations with accuracy and courteous service.

My experience also includes parcel operations at Freedom Express and beverage preparation at Pacific Coffee. I bring practical customer-service experience, flexibility, and Cantonese, Mandarin, and conversational English communication.

Experience

Work history, roles, and key accomplishments

HL

Passenger Service Office – AA Intern

Hong Kong Airport Service Limited

May 2026 - Aug 2026 (3 months)

Provided wheelchair assistance and special needs support to passengers with reduced mobility, and assisted in boarding gate setup and flight operations.

Customer Service Special Needs Support Flight Operations Teamwork

HC

Part time branch service associate

Hong Kong Jockey Club

Aug 2024 - Feb 2026 (1 year 6 months)

Delivered professional customer service, handled cash and betting transactions, and resolved customer enquiries during peak periods.

Customer Service Cash Handling Problem Solving Communication Skills

FE

Part time store assistant

Freedom Express

Dec 2023 - Jul 2024 (7 months)

Organized and distributed incoming parcels, assisted customers with parcel collection, and managed store duties during business hours.

Parcel Handling Customer Service Organization Store Operations

PC

Part time barista

Pacific Coffee

Apr 2022 - Jul 2022 (3 months)

Prepared high-quality coffee and beverages, provided friendly customer service, and supported daily store operations.

Coffee Preparation Customer Service Store Operations Inventory Management

Education

Degrees, certifications, and relevant coursework

LS

Lingnan Secondary School

Hong Kong Diploma of Secondary Education, General Studies

2015 - 2021

Completed the Hong Kong Diploma of Secondary Education at Lingnan Secondary School from 2015 to 2021.

Tech stack

Software and tools used professionally

C++

Stata

Availability

Looking for a job

Location

Hong Kong

Authorized to work in

Salary expectations

200k+ HKD

Job categories

Customer Service Passenger Service Agent Retail Sales Associate Barista

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