Love -2-1
@love-2-1
I support APAC security operations, risk monitoring, and customer service.
Hong KongWhat I'm looking for
I'm currently supporting Bloomberg L.P. Hong Kong through Securitas Security Services, coordinating vendor and security records across APAC offices and monitoring maintenance, refurbishment, alarms, CCTV, and office operations.
I handle travel-security tracing, risk analysis, incident reporting, lost-and-found communication, background checks, badge and account creation, and daily coordination with frontline security teams to help keep people and property safe.
Previously, I supported building operations at Cheung Kong Center, including visitor registration, patrol reporting, traffic and loading-area control, VIP assistance, X-ray checks, and crowd control.
My customer service background includes Cathay Club hotlines, Cathay Pacific Airways, Hong Kong Airport Service, and retail leadership. I've built strong communication skills by resolving passenger, member, booking, account, mileage, and special-needs service issues.
Experience
Work history, roles, and key accomplishments
Security Specialist
Securitias Security Services (Hong Kong) Limited
Mar 2023 - Present (3 years 5 months)
Placed at Bloomberg L.P Hong Kong, responsible for security duties including vendor and security record keeping, monitoring APAC office maintenance, and conducting daily security and admin tasks.
Management Service Executive
The Cathay Club Hotlines operated by PCCW HKT Call Centre
Sep 2022 - Mar 2023 (6 months)
Managed callers' bookings, Cathay members' accounts, and resolved queries and complaints regarding Cathay Club programs, mileage, and redemption issues.
Management Service Assistant
Cheung Kong Property Management Limited
Nov 2021 - Aug 2022 (9 months)
Assisted at registration desk, carpark, and loading area; performed patrols and COVID-19 temperature checks; handled crowd control and visitor pass checking.
Customer Service Officer
Cathay Pacific Airways
Jan 2016 - Oct 2020 (4 years 9 months)
Served passengers, solved problems, and provided special assistance to disabled and sick passengers for nearly 4 years.
Passenger Service Assistant
Hong Kong Airport Services Limited
Jan 2015 - Dec 2015 (11 months)
Served passengers and solved their problems and needs for 11 months, gaining strong eagerness to develop a career in customer service.
Senior Sales and Shop in Charge
Sunion
Dec 2011 - Aug 2014 (2 years 8 months)
Started as part-time, promoted to full-time in February 2013; developed communication skills and handled sales and shop operations.
Personal Assistant
Children Academic Center (CAC)
Aug 2008 - Jul 2011 (2 years 11 months)
Volunteered as a personal assistant at a charity and community academy.
Private Tutor
Self Employed
May 2009 - Jan 2010 (8 months)
Provided private tutoring services in the USA.
Education
Degrees, certifications, and relevant coursework
City College of San Francisco
Associate Degree, Psychology and Interior Design
2003 - 2007
Pursued an Associate Degree in University Transfer Studies with a focus on Psychology and Interior Design.
The Oratory School
Secondary Education, General Studies
2000 - 2003
Completed secondary education from Form 4 to Form 6.
La Salle College
Secondary Education, General Studies
1997 - 2000
Completed secondary education from Form 1 to Form 3.
La Salle Primary School
Primary Education, General Studies
1991 - 1997
Completed primary education from Primary 1 to Primary 6.
Availability
Location
Hong KongAuthorized to work in
Job categories
Skills
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