Francis Rocabo

Reviewed and processed invoices, reconciled vendor statements, and executed payments (Wire, ACH, Checks) via NetSuite and JP Morgan while assisting month-end close and resolving vendor inquiries.

Reviewed invoice proposals and exceptions per client contracts, routed manual invoices, resolved billing disputes, and completed weekly new starts while providing customer-facing billing support.

Prepared Net Cash Flow reports, reconciled retainer and invoice payments, managed bank imports and aging reports, and coordinated with franchise teams to resolve collection and allocation issues.

Processed invoicing and payments (wire, cheque, credit card), entered transactions into accounting systems, monitored client accounts for non-payments, and performed bank reconciliations.

Led a small cash application team, managed reporting, handled client inquiries and process rollouts, and administered performance metrics, incentives, and agent coaching.

Entered and reviewed vendor invoices for completeness and authorization, checked mathematical accuracy, and supported data management systems and procedures for invoice processing.

Applied distributor and corporate payments, identified and resolved deductions (discounts, fees, shortages), reconciled SAP and bank statements, and handled lockbox, ACH, and credit card postings.

Designed, developed, tested, and deployed RPA workflows and components, provided process design guidance, created documentation, and ensured automation quality and QA processes.

Posted ACH, wire, check and intercompany payments, provided management reporting on unapplied items and credits, performed daily/monthly AR balancing and maintenance including refunds and write-offs.

Provided user support and diagnostics for network and device issues, designed and installed fiber optic networks, documented procedures, and performed cable installation and testing.

Processed customer orders for provisioning, met SLA targets, tracked order status through systems, opened trouble tickets for stuck orders, and coordinated provisioning updates.

B.S. in Computer Engineering completed with date of graduation April 2011.