Francis Daryl Godinez

I am a results-driven Customer Service and CRM Specialist with over 7 years of experience in customer relations, marketing strategies, and data-driven customer engagement. I blend strong corporate communication skills with practical experience resolving escalated issues and delivering empathetic, timely support.

I have designed and executed marketing campaigns, developed loyalty programs, and monitored brand consistency across channels while leveraging customer data to identify trends and improve experiences. I routinely handle escalations via platforms like Trustpilot and BBB, and manage refunds, account adjustments, and service issue resolutions to preserve brand trust.

My strengths include project management, effective communication, critical thinking, and teamwork, and I am passionate about enhancing customer satisfaction and driving measurable business growth through improved customer journeys.