Francisco Mourisco

Processes 5–6 large customer orders weekly, maintains accurate order and customer database records, handles support inquiries via email and WhatsApp Business, prepares invoices, books business travel, organizes meetings, and coordinates deliveries. Built the company website in WordPress.

Oversaw day-to-day administration of a busy venue serving 150–200 covers a day, including staff schedules, maintenance requests, supplier communication, and internal documentation. Managed around £50,000 a month in inventory orders, cutting inventory discrepancies by 12% in three months, and coordinated recruitment, onboarding, and training for a team of 10–14.

Built and managed a team of 10–14, maintaining daily operations, inventory, budget, and payroll records. Recruited and trained 15+ staff, planned and coordinated 40+ events a year for 50–130 guests, and resolved customer queries and complaints.

Coordinated a full warehouse relocation of 116,000 boxes of contact lenses, reorganizing processes, systems, and documentation within three months. Managed and trained a team of 12–15 staff in a warehouse dispatching around 5,000 orders a day, and prepared reports on staffing, training, grievances, and performance evaluations.

Handled around 80 calls a day from business customers, answering account queries and providing accurate account and legal information. Met daily customer service targets while logging every call and updating the bank's customer database.

Handled around 80 calls and 40 emails a day in a back-office role, investigating issues and processing invoices. Managed calendars and scheduled appointments for the management team, entered data across several databases, and screened and routed incoming calls.

Handled around 100 calls and 30 emails a day, processing orders, returns, and exchanges accurately. Followed up with customers on product functionality and satisfaction, meeting daily service targets with a focus on quality.

Pursuing an MSc in Project Management, expected to complete in September 2027.

Earned a Bachelor of Business with Human Resource Management in 2025.

Completed a Vocational High School Diploma in IT Systems Management and Programming in 2013.

Earned the HubSpot Service Hub Software Certification, valid until October 2027.

Completed the Delivering Exceptional Customer Support course in September 2026.

Completed the Master Microsoft Excel learning path, a 12+ hour course, in August 2023.