@franciscomagaa
Call center manager at VANGRUPO, currently leading call center operations after managing collections at Intersersal.
El SalvadorAt VANGRUPO, I work as Jefe de Call Center. Before that, I was Gerente de cobros at Intersersal and Jefe de Cobros at Puntual, comunicación y marketing.
My experience and training include call center operations, debt collection, customer service, and team management. I’ve also studied informatics and completed courses in leadership, strategic planning, and cybersecurity.
Work history, roles, and key accomplishments
VANGRUPO
Aug 2025 - Present (1 year 3 months)
Worked as Jefe de Call Center at VANGRUPO.
Intersersal
Nov 2020 - Sep 2025 (4 years 10 months)
Worked as Gerente de cobros at Intersersal.
Puntual, comunicación y marketing
Jun 2006 - Jul 2020 (14 years 1 month)
Worked as Jefe de Cobros at Puntual, comunicación y marketing.
Degrees, certifications, and relevant coursework
Claude Academy: Claude Code 101
Oct 2026
Claude Academy: Claude 101
Oct 2026
Curso de Planeación Estratégica
Jul 2026 · Expired Jul 2026
Curso de Liderazgo para Equipos de Trabajo
May 2026 · Expires May 2036
Curso para Tomar Decisiones en el Trabajo
Apr 2026 · Expired Apr 2026
Curso de Ciberseguridad Preventiva
Jun 2026 · Expired Jun 2026
Curso de Estrategias para Negocios Digitales
Jun 2026 · Expired Jun 2026
tecnico, Informática
2000 - 2002
Software and tools used professionally
El SalvadorYou can contact Francisco and 90k+ other talented remote workers on Himalayas.
Message FranciscoSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Cindy Mariela González Estupinián
Team Leader, Concentrix
hernan menjivar
Customer Service, Pronto Mowers
Jacqueline Macias
Team Leader, Concentrix
FERNANDO PADILLA
Jefe Administrativo, Movikal S.A. de C.V.
Melvin Gómez
Real Time Management , Concentrix
Felix Barahona
Agente de Cobranza Bilingüe, Segoso Caribbean
Mario G Donis
Operations Supervisor, Cloud Assist Eagle Eye Security Co.
Astrid Larin
Collections & Sales Call Center Manager, SAC CREDICOMER S.A. DE C.V.
David Villalta
Collections and Debt Collection, TELUS Digital
Frank Medina
Restaurant Owner/Administrator, EL CafedeTere