Dagoberto Flete

I've supported users across public-sector systems, consumer technology, and financial services in Santo Domingo. At the Mayor's Office of the National District, I handled technical requests through Zendesk for different products and systems.

I later managed the Cobritos, Avacomp, and Amerika systems, combining technical support with systems management responsibilities.

At Alorica supporting Samsung, I assisted users with technical equipment issues and identified opportunities to convert support interactions into sales. As a Financial Agent at One Park Financial, I found, processed, analyzed, and converted potential leads, supporting users from application through loan disbursement.

I'm willing to learn, adapt to change, and contribute practical solutions that add value to users and the market. My background includes Systems Engineering, Systems Auditing, CCNA, data networks, computer technology, and data analysis.