Francisca Ekedum

I’m a detail-oriented customer service professional with over 11 years of experience in customer-facing wholesale and retail environments. I’m fluent in both Hausa and English, and I focus on clear communication, active listening, and accurate documentation.

In my roles as a Sales Assistant / Customer Service Representative, I assisted customers with product inquiries and purchases, processed orders, handled complaints professionally, and maintained accurate sales and inventory records. I’m known for ensuring accuracy in product information and transactions, while keeping records organized and up to date.

I also bring a strong interest in language-related and AI data projects, including language-focused annotation, transcription, and content evaluation. I’m a fast learner with basic computer skills, dependable remote-work readiness, and the ability to follow written guidelines and instructions.