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Francisca Ekedum

@franciscaekedum

Customer service professional with 11+ years’ experience in retail and wholesale.

Nigeria
Message

What I'm looking for

I’m seeking remote work focused on language and data—AI data annotation, transcription, and content evaluation—where my accuracy, fluent Hausa/English communication, and fast-learning ability can add value.

I’m a detail-oriented customer service professional with over 11 years of experience in customer-facing wholesale and retail environments. I’m fluent in both Hausa and English, and I focus on clear communication, active listening, and accurate documentation.

In my roles as a Sales Assistant / Customer Service Representative, I assisted customers with product inquiries and purchases, processed orders, handled complaints professionally, and maintained accurate sales and inventory records. I’m known for ensuring accuracy in product information and transactions, while keeping records organized and up to date.

I also bring a strong interest in language-related and AI data projects, including language-focused annotation, transcription, and content evaluation. I’m a fast learner with basic computer skills, dependable remote-work readiness, and the ability to follow written guidelines and instructions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NI

Nigeria

Nigeria Certificate in Education (NCE), Education

Completed the Nigeria Certificate in Education (NCE) program in Education.

Tech stack

Software and tools used professionally

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