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@francesrichiez
Dedicated medical receptionist with extensive experience in healthcare support.
I am a dedicated medical receptionist with a strong background in healthcare support and administration. Currently, I manage multiple offices within the SHARE program, where I effectively handle administrative tasks, coordinate with healthcare providers, and ensure smooth patient communication. My experience in behavioral health has equipped me with the skills to assist patients with their needs, manage provider schedules, and maintain accurate medical records.
Previously, I served as a Peer Support Specialist, where I successfully coordinated peer support services for individuals facing mental health challenges. My role involved educating clients about community resources and fostering a supportive environment for their recovery. Additionally, my experience as an Associate Solutions Specialist at Walmart allowed me to manage production lines and train associates, enhancing productivity and teamwork.
Throughout my career, I have demonstrated strong leadership skills, having supervised teams in various capacities, including my time as a Military Police Team Leader in the U.S. Army Reserve. I am passionate about creating positive work environments and am committed to continuous personal and professional growth.
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Work history, roles, and key accomplishments
S Luhn Psychiatric Associates
Jan 2024 - Present (1 year 10 months)
Effectively ran multiple offices of the SHARE program and supported behavioral health offices within the department. Managed all administrative tasks, including troubleshooting calls, coordinating with healthcare providers, and managing patient in-takes and schedules.
RHA Health Services
Jan 2023 - Present (2 years 10 months)
Successfully managed scheduling, coordinating, and providing peer support services to individuals in the Lehigh Valley area. Provided social support and educated individuals on navigating community resources, while fostering a supportive environment for recovery.
Walmart Distribution Center
Jan 2020 - Present (5 years 10 months)
Successfully managed up to 40 associates on production lines, decreasing workload by up to 25%. Maintained line productivity by implementing a support system and trained associates in all production line areas and equipment function.
Millwood Inc.
Jan 2018 - Present (7 years 10 months)
Responsible for researching, arranging, and coordinating travel, transportation, and accommodation for employees and clients across five stores. Managed administrative duties including hiring, training, payroll, and record-keeping, and worked with complex systems like Excel.
Vivint Solar/Smarthome Pros.
Jan 2016 - Present (9 years 10 months)
Generated sales through a complete sales cycle, from lead generation to contract negotiations, for solar energy and home security systems. Established effective customer rapport and researched market trends to develop an Ideal Customer Profile.
Credico Inc.
Jan 2015 - Present (10 years 10 months)
Developed target markets by engaging with the community and educating consumers, managing multiple accounts like Assurance Wireless and Direct TV. Managed daily operations, including product and sales training, and increased target goals by 45% through effective leadership.
United States Army Reserve
Jan 2014 - Present (11 years 10 months)
Supervised, mentored, and assisted in the execution of assigned tasks and trainings within a Joint Task Force Environment. Responsible for sensitive items exceeding $500,000 and mentored soldiers in welfare, education, and job knowledge to ensure mission readiness.
Degrees, certifications, and relevant coursework
Music
Attended Community Music School. Focused on music-related studies and activities.
Attended Lehigh Carbon Community College. Studied various subjects during this period.
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