Frances Richiez

Effectively ran multiple offices of the SHARE program and supported behavioral health offices within the department. Managed all administrative tasks, including troubleshooting calls, coordinating with healthcare providers, and managing patient in-takes and schedules.

Successfully managed scheduling, coordinating, and providing peer support services to individuals in the Lehigh Valley area. Provided social support and educated individuals on navigating community resources, while fostering a supportive environment for recovery.

Successfully managed up to 40 associates on production lines, decreasing workload by up to 25%. Maintained line productivity by implementing a support system and trained associates in all production line areas and equipment function.

Responsible for researching, arranging, and coordinating travel, transportation, and accommodation for employees and clients across five stores. Managed administrative duties including hiring, training, payroll, and record-keeping, and worked with complex systems like Excel.

Generated sales through a complete sales cycle, from lead generation to contract negotiations, for solar energy and home security systems. Established effective customer rapport and researched market trends to develop an Ideal Customer Profile.

Developed target markets by engaging with the community and educating consumers, managing multiple accounts like Assurance Wireless and Direct TV. Managed daily operations, including product and sales training, and increased target goals by 45% through effective leadership.

Supervised, mentored, and assisted in the execution of assigned tasks and trainings within a Joint Task Force Environment. Responsible for sensitive items exceeding $500,000 and mentored soldiers in welfare, education, and job knowledge to ensure mission readiness.

Attended Community Music School. Focused on music-related studies and activities.

Attended Lehigh Carbon Community College. Studied various subjects during this period.