Francesca User

I am a detail-oriented administrative professional with over six years of experience supporting case management, social services, insurance coordination, and customer-facing operations. I excel at maintaining confidential records, streamlining office workflows, and supporting cross-functional teams to improve service delivery.

In my recent role as a foster care caseworker I developed and implemented more than 20 individualized case plans, coordinated crisis responses and emergency placements, and ensured thorough audit-ready documentation. I have hands-on experience processing high volumes of insurance policies, conducting comprehensive policy reviews, and improving client retention through clear communication.

My background includes improving operational efficiency in mailroom and administrative settings, preparing court case files, and entering and maintaining large sets of probation and client records with zero data errors. I am recognized for accuracy, discretion, and the ability to prioritize in fast-paced environments.

I am seeking opportunities where I can apply strong data entry, document preparation, scheduling, and legal-support skills to help organizations achieve operational excellence and deliver high-quality client services.