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@francescauser1
Detail-oriented administrative professional specializing in case management, customer service, and compliance.
I am a detail-oriented administrative professional with over six years of experience supporting case management, social services, insurance coordination, and customer-facing operations. I excel at maintaining confidential records, streamlining office workflows, and supporting cross-functional teams to improve service delivery.
In my recent role as a foster care caseworker I developed and implemented more than 20 individualized case plans, coordinated crisis responses and emergency placements, and ensured thorough audit-ready documentation. I have hands-on experience processing high volumes of insurance policies, conducting comprehensive policy reviews, and improving client retention through clear communication.
My background includes improving operational efficiency in mailroom and administrative settings, preparing court case files, and entering and maintaining large sets of probation and client records with zero data errors. I am recognized for accuracy, discretion, and the ability to prioritize in fast-paced environments.
I am seeking opportunities where I can apply strong data entry, document preparation, scheduling, and legal-support skills to help organizations achieve operational excellence and deliver high-quality client services.
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Work history, roles, and key accomplishments
Steuben County
Jul 2024 - Present (1 year 4 months)
Developed and implemented 20+ individualized case plans by collaborating with families, therapists, and legal professionals, improving service coordination and maintaining compliance in case audits.
Stork Insurance Agency
Oct 2023 - Jul 2024 (9 months)
Processed 50+ policies weekly and conducted policy reviews for 100+ clients, identifying coverage gaps that improved client retention and reduced errors and delays.
CK Cellars
Jul 2023 - Jul 2024 (1 year)
Increased wine sales through tailored recommendations and upselling during tastings while maintaining inventory accuracy and generating repeat visits.
Keuka College
Feb 2021 - May 2023 (2 years 3 months)
Improved mailroom efficiency through optimized sorting and tracking procedures and handled confidential mail for faculty and administration with zero security breaches.
Yates County Sheriff’s Office
May 2022 - Jun 2022 (1 month)
Organized and prepared 50+ case files for court proceedings with accuracy and supported law enforcement staff by documenting legal procedures for training purposes.
Lycoming County Adult Probation
May 2021 - Jul 2021 (2 months)
Entered and updated 200+ probation records with zero data errors and streamlined officer scheduling by improving appointment tracking processes.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Criminal Justice & Sociology
Completed a Bachelor of Arts in Criminal Justice and Sociology, focusing on legal procedures, case documentation, and social services.
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