francesca ardesi
@francescaardesi
Experienced customer support and property manager fluent in English and Italian.
ItalyWhat I'm looking for
I am a self-motivated, creative professional with long experience in customer support, property and villa management, and hospitality roles across Italy, the UK and Greece. I have worked remotely for major global clients and handled platforms such as Airbnb, Apple and Facebook support while maintaining concierge and property management responsibilities.
I bring strong communication, multitasking and client-need identification skills, supported by certifications in property management, GDPR, SEO/web copywriting and hospitality-related training. I am IT literate with hands-on use of Zendesk, Nova, Okta and several hotel and finance systems.
I am presentable, approachable and committed to high standards of service, health and safety, and data protection. I seek roles where I can apply my customer-facing expertise, property operations experience, and teaching/creative background to drive excellent guest and client outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Foundever
Mar 2025 - Present (6 months)
Provides remote customer support for Airbnb through Foundever, handling inquiries and resolving issues to maintain guest and host satisfaction since March 2025.
Property Manager
Self Employed
Jan 2019 - Present (6 years 8 months)
Manages villas and concierge services since 2019, overseeing bookings, guest services and property operations to ensure high guest satisfaction.
Villa Manager
Prosecho
Feb 2019 - Oct 2022 (3 years 8 months)
Managed villa operations on Paros Island from February 2019 to October 2022, coordinating housekeeping, guest services and local supplier relationships.
AppleCare Support Advisor
Teleperformance
Mar 2010 - Jun 2022 (12 years 3 months)
Provided technical and customer support for Apple products from March 2010 to June 2022, resolving complex issues and maintaining high customer satisfaction.
Social Media Mediator
Teleperformance
Dec 2018 - Feb 2019 (2 months)
Moderated Facebook content and mediated user issues for Teleperformance in Athens during Dec 2018–Feb 2019 to enforce platform policies and resolve disputes.
Property Administrator
Lion Gate Properties Ltd
Jul 2016 - Oct 2018 (2 years 3 months)
Administered property records and supported lettings operations at Lion Gate Properties in Bristol from July 2016 to October 2018.
Customer Service Representative
Computershare
Aug 2016 - Sep 2017 (1 year 1 month)
Handled customer inquiries and account support for Computershare in Bristol from August 2016 to September 2017, ensuring accurate account servicing.
Production Operative
3P Medical Ltd
Jan 2014 - Dec 2016 (2 years 11 months)
Worked on production lines in Bristol from 2014 to 2016, maintaining quality standards and supporting manufacturing processes.
Actress & Acting Teacher
Viartisti Theatre Company
Jan 2000 - Jan 2015 (15 years)
Performed and taught acting with Viartisti Theatre Company from 2000 to 2015, delivering productions and training students in performance techniques.
Receptionist / Breakfast Manager
Hotel Torino Centro
Jan 2010 - Jan 2012 (2 years)
Managed breakfast services and reception duties at a 3* hotel in Turin from 2010 to 2012, improving guest service and daily operations.
Education
Degrees, certifications, and relevant coursework
IET Istituto Europeo del Turismo
Certificate, Tourism / Customer Experience
2024 - 2024
Completed a Mystery Shopper certification at IET Istituto Europeo del Turismo in 2024.
S(Shopify (online)
Certificate, E-commerce
2023 - 2023
Completed an online certificate course on Shopify online shops in 2023.
UK College (Property Management)
Certificate, Property Management
2018 - 2018
Completed a Property Management certificate at a UK college in 2018.
CCCity of Bristol College
Certificate (AAT Level 2), Accounting
2017 - 2017
Completed AAT Level 2 Accounting studies at City of Bristol College in 2017.
GDGoogle (Learn Digital)
Certificate, Digital Marketing / SEO
2017 - 2017
Completed a course in SEO and web copywriting (attestato di qualità) via Google Learn Digital in 2017.
Cambridge / IELTS
Certificate, English Language
2017 - 2017
Obtained an IELTS/Cambridge English certificate in 2017 in Bristol, UK.
ASAIS Associazione Italiana Sommeliers
National Certificate, Wine / Sommelier
2015 - 2015
Awarded the national AIS Associazione Italiana Sommeliers certificate in 2015.
Viartisti Teatro (Drama School)
Vocational Training / NVQ, Acting / Theatre
2007 - 2007
Studied acting and theatre at Viartisti Teatro (dates listed include training through 2000).
Viartisti Teatro (Theatre School)
NVQ Vocational Qualification, Acting / Theatre
2000 - 2000
Achieved an NVQ vocational qualification as a professional actress in theatre and drama in 2000.
Availability
Location
ItalyAuthorized to work in
Job categories
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