Open to opportunities

Foster Emeka-Sampson

@fosteremeka-sampson

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Experienced travel and visa services manager with strong operations, team leadership, and customer-service expertise.

Nigeria

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What I'm looking for

I am seeking a role where I can lead operations in travel, visas, or student mobility, improve processes, coach teams, and deliver excellent client service in a collaborative environment.

I am an experienced travel and visa services manager with over eight years working at the British Deputy High Commission and ongoing leadership of a student recruitment and travel company. I lead operations covering visa processing, flight and hotel bookings, itineraries, and partnerships to deliver efficient end-to-end travel solutions.

Throughout my career I have managed teams of up to 20 locally engaged staff, developed workflow and monitoring tools, and improved customer service and complaint resolution processes for high-volume visa operations. I have led cross-functional initiatives, complex calendar and travel management, and training and development for team members.

I bring strong communication, planning, problem-solving and leadership skills, with experience using Zendesk, Amadeus PNR and Microsoft Office. I am focused on delivering reliable client service, continuous process improvement, and results-driven team performance.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Mafosty Overseas Services Limited

Jul 2017 - Present (8 years 3 months)

Manage an overseas student recruitment and travel services company, overseeing visa processing, flight and hotel bookings, and partnership development to secure competitive travel deals for clients.

Visa Processing Student Recruitment Travel Management Customer Service Partnerships Microsoft Office

Business Support Officer

British Deputy High Commission

Aug 2015 - Dec 2016 (1 year 4 months)

Managed a team of 20 locally engaged staff to support UK Visas & Immigration operations, coordinated complex calendars and travel, improved customer service processes, and implemented workflow and payment monitoring tools.

Team Management Calendar Management Travel Coordination Customer Service Workflow Management Reporting Process Improvement

Team Leader

British Deputy High Commission

Jan 2012 - Jul 2015 (3 years 6 months)

Led multifunctional units (Correspondence, Verification, Appeal, Customer Service, Data Capture, Registry), delegated and trained staff, maintained filing and reporting systems, and ensured procedural compliance.

Team Leadership Training Verification Appeals Records Management Reporting Customer Service Data Entry

Entry Clearance Generalist

British Deputy High Commission

Jul 2008 - Dec 2011 (3 years 5 months)

Handled public and telephone inquiries on visa matters, conducted document fraud checks, performed data entry for applications, and provided administrative support to entry clearance management.

Data Entry Administrative Support Correspondence Management Customer Service

Secretary

Ashbert Limited

Aug 2003 - Dec 2007 (4 years 4 months)

Provided executive administrative support including drafting correspondence, filing, arranging travel and accommodations, compiling tender documents, and managing importation and visa matters for the company.

Executive Support Travel Coordination Visa Processing Customer Service Office Administration