Open to opportunities

Rhoda Lilian

@rhodalilian

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Results-driven professional with expertise in travel and customer service.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven professional with a B.Sc. in Tourism, Hospitality, and Event Management and over four years of experience in customer service, operations, and travel solutions. My journey has equipped me with proven expertise in travel planning, safety compliance, and client relationship management. I have a track record of increasing client retention through personalized service and efficient problem-solving, which I believe is essential in creating seamless experiences for both corporate and leisure clients.

Throughout my career, I have honed my skills in optimizing processes, managing teams, and driving organizational efficiency. My role as a Travel Advisor at Flya Ltd allowed me to assist clients with flight and accommodation bookings, achieving a 95% satisfaction rate. I am adept at resolving inquiries promptly, enhancing satisfaction, and fostering positive relationships, which has been a significant contributor to my success in the industry.

My previous experiences, including managing operations at Spahia Ventures and conducting evaluations at the World Health Organization, have further developed my ability to deliver actionable insights and maintain compliance with established protocols. I am passionate about leveraging my skills to create impactful solutions in the travel and hospitality sector.

Experience

Work history, roles, and key accomplishments

Travel Advisor

FLYA LTD

May 2024 - Jun 2024 (1 month)

Assisted clients with flight and accommodation bookings, achieving a 95% satisfaction rate. Resolved client inquiries promptly and professionally, improving the overall customer experience. Identified and implemented process improvements, reducing booking errors by 10%.

Customer Relationship Management Process Optimization

Customer Service Representative

ALEM MEDIA

Jan 2024 - Feb 2024 (1 month)

Addressed and resolved customer inquiries promptly, ensuring high levels of satisfaction and retention. Delivered exceptional customer service, contributing to improved client loyalty and positive feedback.

Customer Relationship Management

Travel Consultant

ALEM TRAVEL

Jan 2023 - Jan 2024 (1 year)

Designed and managed customized travel itineraries for corporate and individual clients. Implemented safety and security protocols, achieving zero incidents during travel arrangement. Increased client retention through personalized and proactive problem-solving.

Security Customer Relationship Management Problem Solving Process Optimization

Manager

SPAHIA VENTURES

Jan 2021 - Jan 2022 (1 year)

Directed daily operations, ensuring streamlined processes and operational efficiency across all business functions. Supervised staff schedules and performance development initiatives, maintaining a high-performance team.

Process Optimization

Manager

WORLD HEALTH ORGANISATION (WHO)

Jan 2021 - Jan 2022 (1 year)

Conducted monitoring and evaluation of health-related programs, delivering actionable insights to improve program effectiveness. Ensured adherence to established health protocols and guidelines.

Compliance

Office Staff

NATIONAL ASSEMBLY (NYSC)

May 2019 - Feb 2020 (9 months)

Provided comprehensive administrative support, ensuring smooth office operations and timely task completion. Managed correspondence and maintained accurate organizational records.

Administrative Support Time Management

Education

Degrees, certifications, and relevant coursework

Kwara State University

Bachelor of Science, Tourism, Hospitality and Event Management

2016 - 2019

Studied Tourism, Hospitality, and Event Management, focusing on customer service, operations, and travel solutions. Developed skills in travel planning, safety compliance, and client relationship management.