FORREST BONTRAGER
@forrestbontrager
Customer support and operations leader building an AI onboarding and troubleshooting system for solo service providers.
United StatesWhat I'm looking for
I’m a customer support and operations leader with 7+ years across retail, hospitality, and software support. I was promoted from entry-level to Operations Manager at Haggen in under twelve months, and now I run BizPilot—an AI business manager I built solo—handling onboarding, support, and product operations through a single chat interface.
At BizPilot, I own 100% of written customer support (email and in-app chat), document recurring issues, and keep following up until each customer has a clear resolution. I designed the new-user onboarding flow, write the help-center and product FAQs, troubleshoot technical issues daily (including debugging integration errors), and iterate based on customer feedback—combining careful process improvement with calm, high-ownership execution.
Experience
Work history, roles, and key accomplishments
Founder - BizPilot
BizPilot
Sep 2025 - Present (9 months)
Built and runs BizPilot, an AI business manager for solo service providers that tracks income, expenses, schedules, and reminders via a single chat interface. Handle 100% of written customer support and designed the onboarding flow, help-center content, and daily troubleshooting/feedback loops to drive resolutions.
Grocery Operations Manager
Haggen Northwest Fresh
Feb 2024 - Sep 2025 (1 year 7 months)
Led daily store operations as the front-line point of contact for customer issues, managing 50+ customer interactions per day and de-escalating complaints to recover relationships and repeat visits. Promoted from Service Checker to Operations Manager within 12 months and led loss-prevention case handling, team training, and workforce scheduling.
Server Guest Service
Il Posto Trattoria
May 2023 - Dec 2023 (7 months)
Delivered attentive fine-dining guest service by handling complaints and special requests in real time while staying composed under pressure. Coordinated across kitchen, bar, and management teams to ensure accurate orders and smooth issue resolution.
Customer Service & Hospitality
Various Employers
Jan 2019 - Apr 2023 (4 years 3 months)
Provided 4+ years of front-line customer-facing service across hospitality, recreation, and retail, then transitioned into formal operations leadership. Coached surf camp groups with safety briefings and managed guest/member experiences, while also handling high-volume deli orders and POS operations.
Education
Degrees, certifications, and relevant coursework
Napa Valley College
Associate Degree in Business Administration, Business Administration
Earned an Associate Degree in Business Administration at Napa Valley College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
bizpilotapp.netJob categories
Skills
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