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Folashade LawrenceFL
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Folashade Lawrence

@folashadelawrence

Customer Specialist at Bracken resolving customer concerns and maintaining strong relationships.

Nigeria
Message

At Bracken, I provide professional customer support, respond to inquiries, and resolve customer concerns while maintaining a positive experience.

I build customer relationships through clear communication and timely follow-up. I identify customer needs, offer appropriate solutions, and escalate issues when necessary.

At Egatee online Nigeria Limited, I worked as a Procurement Officer, negotiating pricing and favorable terms with suppliers and vendors while developing professional supplier relationships.

At MAOYI SMC NIGERIA LTD, I managed inbound warehouse operations, coordinated supplier deliveries, and monitored inventory records. I also supported the organization and optimization of warehouse workflows.

Experience

Work history, roles, and key accomplishments

BR
Current

Customer Specialist

Bracken

Jan 2024 - Present (2 years 9 months)

Provide professional customer support and respond to customer inquiries. Resolve customer concerns efficiently while maintaining a positive and professional experience.

Education

Degrees, certifications, and relevant coursework

Miva Open University logoMU

Miva Open University

B.Sc., Business Management

2026 -

Currently pursuing a B.Sc. in Business Management, with an expected graduation in the future.

Kwara State Polytechnic logoKP

Kwara State Polytechnic

National Diploma, Mass Communication

2020 - 2022

Pursued a National Diploma in Mass Communication, gaining foundational knowledge in communication principles and media studies.

Tech stack

Software and tools used professionally

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