@fmohammedmaroofsheik
IT Support Executive at NKP Empire Ventures troubleshooting Windows, networks, printers, and Restroworks POS issues.
IndiaAt NKP Empire Ventures Pvt. Ltd., I work support tickets, resolving issues within scope and escalating the rest. I requested and helped onboard a ticketing system so IT requests are tracked and the team's work is more transparent.
I install and configure Windows workstations, troubleshoot network and Restroworks POS issues, and resolve printer problems. I’m CompTIA A+ and Network+ certified and currently studying for Security+.
Work history, roles, and key accomplishments
NKP Empire Ventures Pvt. Ltd.
May 2026 - Present (5 months)
Resolved support tickets within scope and escalated others. Installed and configured Windows, joined machines to the domain, and mapped network drives. Troubleshot network, printer, and POS software issues.
Degrees, certifications, and relevant coursework
AS and A Level, General Studies
2022 - 2024
Completed AS and A Level studies at OASIS International School from 2022 to 2024.
Software and tools used professionally
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