Flourish Oluyomi
@flourisholuyomi
Customer support specialist delivering empathetic, results-driven service and process improvements.
NigeriaWhat I'm looking for
I am an empathetic, results-driven Customer Support Specialist with over two years of hands-on experience delivering exceptional customer experiences across telecom, gaming, and spa industries.
I consistently manage high-volume interactions while maintaining quality, having handled 130+ daily calls at Globacom and supported Ubisoft players via Salesforce, adhering to SLAs and brand tone.
My work has driven measurable improvements: a 95% satisfaction rate in telecom support, a 30% increase in repeat spa bookings, and a 20% improvement in CRM tracking efficiency through better documentation and processes.
I bring strong technical proficiency with Salesforce, Siebel, Microsoft and Google Suites, plus a customer-centric mindset focused on empathy, clear communication, and collaborative problem solving to improve service and drive retention.
Experience
Work history, roles, and key accomplishments
Gaming Support Agent
5CA
May 2025 - Dec 2025 (7 months)
Provided technical and account support for Ubisoft players via email, managing high-volume interactions with Salesforce and meeting SLA and quality standards while improving case documentation and escalation processes.
Customer Care Representative
Globacom Ltd
Jun 2024 - Feb 2025 (8 months)
Handled over 130 customer calls daily across phone, chat, and email, achieving a 95% satisfaction rate and improving CRM tracking efficiency by 20% while reducing response time through streamlined onboarding.
Customer Support Specialist
Lèwa Aesthetics SPA
Nov 2022 - Jan 2024 (1 year 2 months)
Delivered personalized client service and appointment management, driving a 30% increase in repeat bookings and providing feedback that informed service improvements and enhanced client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Information and Communication Science
2017 - 2022
Grade: Second Class Honours — Upper Division
Completed a Bachelor of Science in Information and Communication Science, graduating with Second Class Honours — Upper Division.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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