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Florián Hucel

@florinhucel

Dispute Analyst at Amazon recovering lost revenue through chargeback investigations, AI workflows, and root-cause analysis.

Slovakia

Message

At Amazon / Slovakia / s.r.o., I investigate financial discrepancies in Amazon Vendor/Seller Central and audit shipping documents to overturn invalid chargebacks and deductions. I use generative AI tools to speed up investigations and authored a dispute-handling SOP.

I also contributed to a drop-shipping operations project, auditing vendor discrepancies and tightening logistics compliance. Root-cause analysis of recurring payment issues helped reduce future dispute volumes and operational costs.

Before Amazon, I worked in account management at Pantheon.tech and ING Hubs Slovakia, and customer support at ESET s.r.o and AT&T. My work included analyzing customer trends, identifying upsell opportunities, and resolving customer issues.

Experience

Work history, roles, and key accomplishments

Current

Dispute Analyst

Current

Amazon / Slovakia / s.r.o.

Aug 2025 - Present (1 year 3 months)

Leveraged generative AI tools to automate data extraction and streamline dispute resolution workflows. Authored and implemented a comprehensive SOP for dispute handling, enhancing operational consistency and reducing onboarding time.

Generative AI Data Extraction Standard Operating Procedures Root Cause Analysis Amazon Vendor Central Amazon Seller Central CRM

Logistics Compliance

Audit Chargebacks

Deductions Management

BOLs

POD+

Account Manager

Pantheon.tech

Sep 2024 - Nov 2024 (2 months)

Boosted customer satisfaction by providing proactive updates and strategic solutions for major client accounts. Collaborated with cross-functional departments to ensure project milestones and deadlines were consistently met.

Account Management Customer Satisfaction

Cross Functional Collaboration

Budget Management Cost Reduction Issue Resolution

Account Manager

ING Hubs Slovakia

Sep 2023 - Aug 2024 (11 months)

Leveraged CRM platforms to analyze customer trends and develop insights, driving a measurable increase in revenue and client retention. Enhanced customer satisfaction by building high-trust relationships with key stakeholders.

CRM Data Analysis Account Management Customer Retention Upselling Communication Skills Stakeholder Management

Customer Support Agent

ESET s.r.o

Sep 2020 - Sep 2023 (3 years)

Delivered exceptional service by ensuring rapid, high-quality resolution of a high volume of daily customer inquiries. Maintained meticulous customer records to boost service efficiency and deliver personalized support.

Customer Support

Issue Resolution Customer Records Communication Skills Collaboration

Technical Support Representative

AT&T

Jan 2020 - Aug 2020 (7 months)

Achieved high first-call resolution rates by providing expert, efficient remote technical assistance. Documented and escalated complex technical issues to engineering teams, contributing to product and system enhancements.

Technical Support Remote Support Issue Documentation Escalation Management First Call Resolution