Flavia Lourenco

Leads daily community engagement and operational coordination for Ottawa's 24/7 alternative mobile crisis response program, balancing service needs, staff capacity, and partner relationships. Builds cross-sector partnerships, coaches staff, and ensures service quality through documentation and continuous improvement.

Responded to acute mental health and substance use crises in the community, using suicide and risk assessment, de-escalation, safety planning, and referrals. Collaborated with healthcare, emergency, housing, and community partners while maintaining timely documentation.

Delivered person-centred support to adults with developmental disabilities, focusing on dignity, independence, safety, inclusion, and community participation. Mentored and oriented staff, responded to behavioural and health concerns, administered medications, and maintained documentation.

Supported adults with complex developmental, behavioural, and medical needs through individualized care, crisis prevention, daily living support, and community participation. Collaborated with families and interdisciplinary professionals and maintained accurate documentation.

Supported executive governance through accurate records, meeting documentation, organizational communications, and participation in leadership and accountability processes.

Ran day-to-day group home operations, coordinating staff, schedules, resident activities, medical appointments, meal planning, and client care. Built and monitored behaviour support programs, managed administrative duties, and de-escalated high-risk situations.

Completed an Honours program in Law & Security Administration with a focus on Forensics Crime Scene Investigation.

Completed the Police Foundations program with Honours.

Studied Trauma & Addictions Studies.

Completed Applied Suicide Intervention Skills Training (ASIST).

Completed Psychological First Aid, Caring for Others training.

Completed LivingWorks Start training.

Completed Mental Health Self Awareness for First Responders training.

Completed Autism Spectrum Disorder training.

Completed training in Personal Security Awareness, Field Communications, Working in a High Risk Environment, Diversity and Inclusion, and How Criminals Select Their Victims.